Patient Care Manager I

3 weeks ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

**Summary of Duties**:
The Patient Care Manager (PCM) is responsible for the new Ambulatory Care Centre (ACC) in the Hurvitz Brain Sciences Program (HBSP) and supporting the overall HBSP transition of ambulatory services to a new facility. This includes responsibility for leadership and support to the governance structure for the new facility, stakeholder engagement, operational and relocation readiness planning. The PCM will develop and manage complex project plans, partner with multi-functional teams to create new models of care. This involves developing operating plans, policies/procedures and workflows. The PCM leads and collaborates with the interprofessional team and support staff to deliver innovative services, deliver on timelines, achieve operational efficiency, develop a high-performing team and a positive working environment. The PCM ensures that the voice of patients and families are embedded in plans to deliver excellent patient care and experience. Responsible for recruitment, training and performance management of ACC staff, and to develop and implement work standards and performance targets. Directs the collection, analysis and interpretation of information in order to monitor and evaluate performance objectives

**Qualifications/Skills**:

- A Master’s Degree completed or in progress (in a related field).
- Minimum of 3 years recent Management experience in healthcare setting.
- Knowledge and experience with ambulatory clinic operations and flow.
- Project Management experience preferred.
- Demonstrated leadership, team building, coaching and mentorship skills.
- Demonstrated communication, interpersonal and collaboration skills.
- Strong critical thinking and decision-making skills.
- Strong organizational skills and ability to set priorities to deliver on timelines.
- Ability to work effectively under pressure and address multiple/competing priorities.
- Proven ability to achieve goals by building strong relationships across diverse stakeholders in a team environment.
- Knowledge of quality improvement theory; experience with change management and innovation; and demonstrated success in achieving results.
- Knowledge of legislation affecting human resources (i.e. human rights, employment standards, Occupational Health & Safety).
- Familiarity with collective agreements, scheduling, and budgets.

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