Leasing and Resident Experience Coordinator

3 weeks ago

Kitchener, Canada Valour Group Full time

Valour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as real estate investment, developments, construction, property management, vacation rentals, and a nationwide real estate TV show.

We are hiring multiple Leasing and Resident Experience Coordinator across different locations including:

- Southwestern Ontario in London
- GTA
- Kitchener

**JOB SUMMARY**

**SPECIFIC RESPONSIBILITIES**
- Establish a comprehensive knowledge of the residential communities, including the availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
- Conduct regular market surveys, analyzing competition and identifying market trends for the purpose of providing input and recommendations on pricing and strategy.
- Coordinate and conduct showings of properties and suites, as required.
- Actively manage the renewal process and retention program with existing residents.
- Organize resident events and activities at the property aligned to the resident base to increase customer loyalty.
- Collaborate with the marketing team on the property’s newsletter and monthly calendar.
- Adhere to company and industry standards and policies.
- Maintain detailed notes regarding residents.
- Monitor the progress of work being done in vacant units, and ensure management is aware of any delay.
- Other duties and responsibilities as assigned.

**QUALIFICATIONS AND REQUIREMENTS**
- 1-3 years of customer service experience.
- Experience in Property Management or Leasing space preferred.
- Experience with the Residential Tenancies Act (RTA) is an asset.
- Strong working knowledge of Microsoft Office suite (Word, Excel, Outlook etc).
- Exceptional communication skills both oral and written.
- Ability to accept responsibility and account for their actions.
- Highly organized, and capable of working within given deadlines.
- Strong attention to detail and problem-solving skills.
- Demonstrated ability to work with a diverse group of people developing and sustaining cooperative working relationships.
- Flexibility to work some weekend hours based on business needs.
- Have a thorough understanding of competing properties and current market conditions.
- Willing to travel as required, with access to a reliable vehicle is an asset.

**WHAT WE OFFER**

We are a work environment that cares about each other, reaching our full potential, and making a difference in our communities. At One Real Estate Enterprise, you will have the ability to make a difference and have a lasting impact. As an employer, we prioritize:

- Offering a dynamic, entrepreneurial, collaborative, and high-performing working environment.
- Fostering professional development and offering opportunities for career advancement.
- A modern, spacious working environment, with impressive amenities.
- Frequent engagement events throughout the calendar year.
- A competitive compensation offering and extended health benefits plan.
- Generous employee discounts on vacation property rentals.

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- property management: 1 year (preferred)

Work Location: In person

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