Residence Life Manager

2 weeks ago

Kitchener, Canada Campus Living Centres Full time

1. Position Summary and Job Magnitude

The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation of the residence life program that supports student growth and development in accordance with Campus Living Centres core values. The RLM supervises Residence Life Coordinator(s) (RLC), and/or Community Advisor(s) (CA). This position works frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, and training sessions. The RLM also participates regularly in company-wide program and initiative development, as part of Campus Living Centre's Residence Life department.

2. Essential Functions and Basic Duties

Administration and Building Management

  • Coordinate the opening and closing of the residence(s) during appropriate times (e.g., move-in, move-out, winter break, etc.).
  • Oversee occupancy management of residence(s).
  • Monitor departmental spending and manage budget.
  • Manage the residence(s) admissions and assignments process.
  • Support the regular operational functions of the Residence Management Team, including facilities, front desk, and conference services.
  • Responsible for the overall functioning of the Residence Life department.

Departmental Responsibilities

  • Act as primary liaison between Residence Life and the other residence departments.
  • Responsible for the overall Residence Life portfolio, which includes but is not limited to, programming, student satisfaction, and judicial affairs.
  • Liaise and create partnerships with various campus departments to enhance the student experience.
  • Support the student recruitment process.
  • Maintain regular communication with the Property Support Residence Life Team (Director/Associate Director, Residence Life & The Student Experience).

Crisis and Incident Management

  • Serve as part of the departmental rotation of on-call managers.
  • Be familiar with and follow the Campus Living Centres policies and procedures.
  • Perform mediations and interventions as needed.
  • Coordinate with outside agencies in response to crises.
  • Manage the residence judicial affairs system. This includes, but is not limited to, training RLCs in judicial affairs, management of the incident report database, or assigning cases to RLCs.

Student and Staff Development

  • Training and supervising of professional RLCs.
  • Remain up-to-date on current research and trends in higher education.
  • Recruit, hire, train, evaluate, and mentor a team of Residence Life Coordinator(s) and/or Community Advisor(s).
  • Create and deliver training sessions for the Residence Life Staff. These trainings include, but are not limited to, the Residence Life Staff Training Conference and property training.
  • Oversee and ensure students receive quality programming and education.

Other Duties

  • Develop and maintain internal and external relationships. This includes but is not limited to institutional committees/offices, Campus Living Centres properties/Property Support Team, OACUHO, ACUHO-I, CACUSS, etc.
  • Other duties as assigned.

Health & Safety

  • Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
  • Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition, and ensure usage is recorded
  • Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
  • Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Qualifications

Education: Recognized College Diploma or University Degree (graduate degree in a related field preferred)

Skills/Abilities:

  • A strong understanding of all aspects of residence operations and student affairs administration;
  • Proven leadership and management abilities including a capacity to train and supervise new and young professionals;
  • Extensive experience managing judicial processes;
  • Experience developing and facilitating hiring and training processes;
  • Highly developed oral and written communication skills;
  • Ability to work in fast-paced environment and solve complex student, staff, and administrative problems;
  • Demonstrated creativity, initiative and an ability to complete tasks;
  • An ability to interact with all members of the institution community.

Experience Required: Minimum of three (3) years of experience in a professional Residence Life or Student Affairs position.

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