Representative, Customer Service

2 days ago

SaintLaurent, Canada Saputo Inc. Full time

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

**Overview of the Role**

We currently have a permanent position available in the Customer Service department. The Customer Service Representative acts as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

**Salary**: $38 220-$50 160 **Salary offers will vary commensurate with experience, education, skills, and training.**

**We support and care for our employees and their families by providing**:

- Competitive salaries
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price

**How you will make contributions that matter**:

- Build sustainable relationships of trust through open and interactive communication with customers
- Identify and assess customers’ needs to achieve satisfaction
- Manage both inbound and outbound calls with internal and external customers
- Process EDI and manual orders; handle order inquires in a timely manner
- Work cross functionally with team members, planners, distribution, warehousing, supply chain & sales
- Participate in driving customer value, above and beyond sales
- Handle concerns, provide appropriate solutions and alternatives within time-limits and follow up to ensure resolution;
- Assisting overall team members with all order processing responsibilities
- Always display competence, courtesy and professionalism
- Support and maintain Saputo quality standards

**You are best suited for the role if you have the following qualifications**:

- Secondary school diploma and minimum of 2 years’ experience in a customer service environment
- Strong, clear communication and interpersonal skills; exceptional telephone manner is essential
- Organizational skills with strong attention to detail
- Excellent data entry skills - speed and accuracy a must
- Ability to multitask in a dynamic environment both independently and as part of a team
- Quick thinking with the ability to work under pressure and to establish priorities
- Adaptable, empathetic, patient and a positive-attitude are key requirements of this role
- Bilingualism (French and English) in speaking and writing is essential, as the teams and clients are spread across Canada.
- Schedule flexibility is required; including occasionally working on a stat holiday

This year, Saputo is celebrating 70 years of passion and craftsmanship

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

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