Inside Sales Support
3 months ago
**Job Title **Inside Sales Support
**Department** Sales
**Report to** Inside Sales Supervisor
**Location** Pickering (on-site)
**Job Summary**
The Inside Sales group supports customers by providing knowledgeable information, answering questions and processing orders. Inside Sales are the front-line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job as such, we must respond to customers in a timely, friendly, and professional manner. Inside sales is fundamental in achieving our ambitious customer acquisition and revenue growth objectives.
**RESPONSIBILITIES**
- Support customers with their purchases, order entry and any future inquiries.
- Process orders for invoice processing and posting
- Review outstanding orders to check for status changes or non-committed products at the time of entry.
- Assist with various mailings, especially those that occur pre-season.
- Perform random tractor-trailer checks to ensure load accuracy before delivery.
- Participate in and assist with cycle counting throughout the year and yearly full yard counts.
- Participate in and assist with Seconds Sale.
- Other tasks and special projects as assigned.
- Assist customers and Inside Sales from Quebec
**QUALIFICATIONS**
- Exceptional on the phone and provide excellent customer service skills.
- Problem-solving and math skills are required.
- Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast-paced environment.
- Ability to build effective relationships with all customers, management, and employees.
- Ability to lift 25 pounds.
**BENEFITS**
- Comprehensive benefit package
- Immediate enrolment into Health & Dental benefits.
- Profit Sharing
- Employer-matched pension plan
- Wellness Program
**SUSTAINABILITY**: We know that we have a duty to do our part to protect the environment and have set an aggressive goal for our company to be carbon neutral by 2035.
INLP
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