Collections Officer

6 months ago

Mississauga, Canada NCRi Inc. Full time

**Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Collections Agent**

Are you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic individuals to join our growing family

**About Us**: At NCRi, we've set out to revolutionize the debt collection industry by prioritizing professionalism, respect, and innovative technology. Our mission is clear - to showcase our ability to efficiently settle placements, deliver outstanding results, and provide timely activity reports that exceed our clients' expectations. With a commitment to building lasting relationships, we maintain the integrity of our clients' brands and consistently produce successful outcomes.

**Why Choose NCRi**:

- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, paid training, and breaks
- Extraordinary referral bonus program
- Engaging perks: holiday events, gastronomic days, gifts, prizes, themed events, and more
- Opportunities for internal and external growth as we expand globally
- Initial paid training, monthly coaching, and continuous learning and development support
- Philanthropic initiatives and year-round employee engagement

**Your Role**:

- As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

- Establishing professional relationships with clients, educating them on best practices
- Negotiating optimal payment arrangements to resolve customers' bills
- Maintaining a high level of professionalism in all interactions
- Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
- Updating customer account information and documenting call activity details
- Handling objections, excuses, and adhering to regulatory standards and best practices
- Achieving individual collection targets to meet department and company goals

**What You Bring**:

- 3rd party collections experience
- Legal collector would be as asset
- 2 years of experience in Call Centre.
- Excellent oral and written communication skills in English for consistent collection calls
- Strong math skills with the ability to perform basic calculations quickly
- Ability to pass a background check
- Solid organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to adapt in a fast-paced environment

**How to Apply**:
Start your exciting journey with NCRi today

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