Collections and Negotiating Officer

2 weeks ago

Mississauga, Canada Regional Municipality of Peel Full time

**Job Description**:
**Collections & Negotiating Officer**

**Human Services - Peel Housing Corporation: Business Support & Development**

**CUPE Local 966**

**Status: Contract Full Time up to 12 Months**

**Salary Range: 66,898 to 79,853 per annum**

**Work Mode: Hybrid**
**_see below for more details about this work mode._**

**Location: 7120 Hurontario Street, Mississauga**

**Hours of Work: 35 hours per week**

**Who we are**:
Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

**Our Function**:

- Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.**What you will do in this role**:

- Schedules time and manages deadlines to minimize delays in having matters heard and decided at the Landlord Tenant Board
- Works with Tenancy Support Agents to understand unusual cases, and to develop sound positions to present at hearings
- Represents and upholds Peel Living landlord rights at Landlord Tenant Board / Small Claims Court and has authority to negotiate and resolve cases through meditated agreement, adjudicator’s submission, etc
- Uses tact, diplomacy and effective negotiation skills in all dealings with residents to reduce rental arrears and rectify other breaches
- Executes required mediated agreements
- Makes recommendations to improve processes to maximize efficiency and reduce delays
- Acts as liaison with paralegals or other Counsel, community agencies internal and external partners
- Responsible for the collection of all arrears for current tenants
- Files for eviction with enforcement office
- Negotiates settlements by way of consent orders, in house agreements and mediated agreements
- Updates File information in HTI to capture synopsis of client’s history and referrals provided to assist tenants who experience financial and other obstacles
- Works closely with Ontario Works and the Ontario Disability Support Program staff to prevent eviction
- Compiles monthly statistics for management staff
- Investigates files on a monthly basis to ensure accounts are correct
- Utilizes and interprets Housing Services Act as a legal research tool to help identify legislation and case law that pertain to current tenancy matters
- Works in collaboration with the Tenancy Support Agents to share changes to client’s account information
- Tracks and monitors tenants on N8 (Notice to terminate a tenancy for persistent late payment)
- Provides advice, guidance and support to students and new hires
- Prepare file for L1 and L4 hearings
- Other related duties as required

**What the role requires**:

- Graduation from a Community College with a minimum of a two year diploma in a related field combined with a minimum of three years’ experience in a related field
- Effective presentation skills and ability to think independently and articulate a case argument in front of Tribunal and Board members and other legal Counsel
- Good knowledge of the Residential Tenant Act and other relevant legislation
- Knowledge of rules surrounding the Housing Services Act
- A valid driver’s license and access to a vehicle is required

**Skills/Abilities**:

- Excellent customer service, analytical and problem solving abilities
- Demonstrated tact and diplomacy
- Ability to work well under pressure and with changing deadlines and priorities
- Proven ability to work well in a team environment
- Proven negotiation skills
- Excellent communication skills, written and verbal with proficiency in English
- Sensitivity towards the cultural diversity of clients and co-workers
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- % in lieu of benefits
- Automatic enrolment into OMERS pension plan (where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

**Work Mode & Job Location**:In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the
**7120 Hurontario Street, Mississauga**:

- _worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**_
The Region of Peel offers job based flexible hours of work that

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