Collection Agent

3 weeks ago


Mississauga, Canada D&A Group Services Full time

**Overview**

**Responsibilities**
- Conduct outbound calls to clients to collect outstanding payments on accounts.
- Negotiate payment arrangements and settle disputes in a professional manner.
- Maintain accurate records of all communications and transactions in the accounting software.
- Analyze account information to identify trends and potential issues affecting collections.
- Provide excellent customer service by addressing inquiries and resolving issues related to accounts payable.
- Perform data entry tasks related to account management and payment processing.
- Collaborate with team members to develop effective collection strategies and improve overall performance.
- Adhere to company policies and legal regulations regarding debt collection practices.

**Qualifications**
- Proven experience in a customer service role, preferably in financial services or collections.
- Strong math skills for calculating payment plans and analyzing account data.
- Excellent phone etiquette with the ability to communicate clearly and professionally.
- Familiarity with accounting software is preferred, along with experience in accounts payable processes.
- Ability to negotiate effectively while maintaining positive relationships with clients.
- Strong analytical skills to assess account status and develop appropriate action plans.
- Detail-oriented with strong organizational skills for managing multiple accounts simultaneously.
- High school diploma or equivalent; additional education in finance or business is a plus.

**Job title**:
Collections Agent

**Location**:
Mississauga, ON (On-site to start with a transition to remote working)

**Terms**:
Full Time, Monday to Friday

**Salary/rate**:
Competitive salary, based on experience

**Requirements**:
Minimum two (2) years of third party collection experience

**About the role**:
Experienced collections agent required for a growing client in the financial sector.

**Responsibilities**:

- Inbound/outbound call handling
- Locate customers using available databases and software
- Negotiate repayment of outstanding accounts
- Maintain organization of customer accounts and ensure they are documented/updated correctly
- Reports directly to the Director of Operations
- Excellent communication and negotiation skills
- Ability to work independently and as part of a team
- Strong attention to detail and organization skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills
- Ability to maintain a professional demeanour when dealing with difficult individuals or situations
- Proficient in Microsoft Office and keyboarding skills are an asset

Join our team as a Collection Agent, where you can make a difference by helping clients manage their financial obligations while contributing positively to our organization’s success

Pay: $33,305.33-$67,226.40 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person


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