Manager, Member Services

4 weeks ago


Oakville, Canada Building Reports Canada Full time

Building Reports Canada, now in our 19th year, provides inspection documentation software tools to the Fire & Life Safety Industry. Client's include both service companies and building owner/operators. Currently, we are looking for a leader for the Member Services Team.

The Manager, Member Services is responsible for ensuring the best member experience possible. The key responsibilities include ensuring both existing and new members are provided everything they need to thrive with BRC. The successful individual will know the value of teamwork, have OUT OF THIS WORLD customer service, and outstanding problems solving skills.

If you are interested in working with an awesome team and the description and requirements below sound like you, please forward your cover letter and resume.

Summary of Responsibilities
- First point of contact for all new members: development of process and executing training
- Manage Canadian Member Service staff
- Budget planning
- Profitability management for all services in addition to standard membership
- Review all new/changes to codes and/or standards as relates to our tools
- Oversee all custom reports/form functions
- Support Coordinator Member Services responsibilities

Qualifications and Skills
- Previous experience in Fire & Life Safety Inspection Industry (3+ years, preferably in the role fire alarm technician)
- Proficiency in English
- Customer Service Focus
- College education or equivalent experience
- CFAA Certificate an asset
- BRC experience a SERIOUS asset

Personal Vehicle and availability for Canadian travel is required

Office: Hybrid in office work schedule (evolving plan) - Client visits/onsite training required

**Salary**: Dependant on experience and expertise

Note: Thank you to everyone who considered BRC for employment. Only those selected for an interview will be contacted.

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Oakville, ON



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