Enhanced Member Service Representative
3 weeks ago
**Position**:Enhanced Member Service Representative
**Job Range**:Level 2 - Full Time
**Location**:Oakville
**Reports to**:Director of Operations
This position is responsible for delivering on the Member facing operations and support of other functions within the Branch. The Enhanced Member Service Representative is also responsible for the opening and closing of the branch, treasury operations and the first point of escalation in resolving Member issues.
**Major Duties & Responsibilities**
- Provide exemplary service to Members, including selling and cross selling MCU products to fit the Members’ needs.
- Ensure all daily tasks are completed on time and accurately.
- Responsible for the cash and risk management of the front line, including maintaining a cash drawer to service Members and managing treasury.
- Be aware of the targets as defined in the annual budget and work to meet these targets.
- Ensure adherence to MCU procedures, policies, and guidelines.
- Complete Daily Audit Package and follow up on any concerns that are found.
- Attend staff meetings prepared to read internal and external communications and report main issues at staff meetings.
- Report any risks associated with MCU to management.
- All other related duties and projects as assigned.
There is a component of sales in this position including outbound calling for renewals and business retention and promotional and campaign awareness. This position requires flexibility, the will to provide a full range of services in a prompt and courteous manner, and an appetite to resolve issues as a team player in a timely way.
**Standards **(To be achieved by the end of the probationary period)
- High quality abilities in sales and service, organization, decision making, problem solving with resolution, time management, keyboarding, policy interpretation, verbal and written communication, presentation skills, excellent balancing of cash and treasury, and working knowledge of Word and Excel.
**Job Types**: Full-time, Permanent
**Salary**: $882.97-$1,095.36 per week
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: One location
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