Bilingual(French/english)technical Customer Service
1 month ago
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “
**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team. As a Bilingual (French/English) Technical Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
The Bilingual (French/English) Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
**Responsibilities**:
- Bilingual Technical Customer Service Representative support keeps French and English users informed about their escalations/incident’s status at agreed intervals
- Work on project teams to support other departments and install needs
- Monitor and respond to Helpdesk Tickets for our clients
- Escalate critical issues to other tiers or managers, as needed
- Keeps users informed about their escalations/incident’s status at agreed intervals
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead
- Travel required (25% - 1 week/month to Canada and the US)
- Proof of Covid - 19 vaccination required
**Qualifications**:
- Excellent communication skills in both French and English.
- High School Diploma required, relevant certification or post-secondary diploma preferred
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Previous experience in a call centre environment is an asset
- Previous customer service or dealership experience will be considered an asset
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Willingness to commitment to an ongoing system of education and cross-training
**What we offer**:
- Exciting work environment and product
- Full technical support and training
- Full time permanent role
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary $55,000k/yr. - 60,000k/y)
- Great referral bonus
- Staff discounts with GM, Dell, and more
- Growth opportunities
We have other current jobs related to this field that you can find below
-
Calgary, AB, Canada Canadian National Railway Full timeYou can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The role establishes, maintains, and develops a...
-
Calgary, AB, Canada Canadian National Railway Full timeYou can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The role establishes, maintains, and develops a...
-
French Technical Support Specialist
2 months ago
Calgary, Canada Wiz-Tec Computing Technologies Inc Full timeWiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale (POS) and payment solutions for gas retail and car wash. Wiz-Tec's relies on...
-
Bilingual Accounting Software Trainer
2 days ago
Calgary, Canada PBS Systems Full timeBilingual Accounting Software Trainer - French / English Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #552 Friday, May 31, 2024 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one...
-
Bilingual Accounting Software Trainer
2 days ago
Calgary, Canada PBS Systems Full timeBilingual Accounting Software Trainer - French / English Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #552 Friday, May 31, 2024 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one...
-
Bilingual Media Captioner
2 months ago
Calgary, Canada 3Play Media Canada Full time**Please see below for how to apply** **Bilingual Media Captioner (French/English)** Watch TV for work! Ever wonder how closed captions are created? You will be trained to use voice recognition software to create captions for live broadcast programming, pre-recorded media, and time-coding software to align text to media. - Excellent written and oral...
-
Bilingual Technical Support Specialist
3 weeks ago
Calgary, Canada Wiz-Tec Computing Technologies Inc Full timeWiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale (POS) and payment solutions for gas retail and car wash. Wiz-Tec's relies on...
-
Bilingual Cause Support Specialist
2 months ago
Calgary, Canada Benevity Full time**Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...
-
Bilingual Accounting Software Trainer
1 week ago
Calgary, Canada PBS Systems Full time“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...
-
Bilingual Accounting Software Trainer
5 days ago
Calgary, Canada Equest Full time"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!" The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry....
-
Bilingual Customer Service Representative
4 weeks ago
Calgary, Canada Activus Connect Full time**What you will do** **This is a bilingual position, in order to qualify you must be able to speak French Canadian/Quibecois in order to work on this program as you would be taking calls in both french and english.** ⦁ Responding to calls from customers who have questions regarding insurance, group benefits, retirement, 401K, etc. ⦁ Respond to...
-
Global Service Desk Analyst
1 month ago
Calgary, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...
-
Global Service Desk Analyst
3 weeks ago
Calgary, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...
-
Service Desk Analyst, Bilingual
2 weeks ago
Calgary, Canada Stantec Full timeService Desk Analyst, Bilingual (French/English) - ( 2300007J ) **Description** Évoluez avec les meilleurs. Épanouissez-vous au sein d’une équipe compétente, créative et dynamique qui travaille en arrière-scène afin de soutenir l’excellence opérationnelle. Nos équipes de services fonctionnels soutiennent 25 000 employés dans plus de 400...
-
French Language Arts and Social Studies
5 days ago
Calgary, Alberta, Canada Calgary French and International School Full timeREPORTS TO:Principal of SecondaryPOSITION GROUP:FacultySTATUS:Ten Month, 0.3 FTE, TemporaryCalgary French & International School (CFIS) is a full French language immersion co-educational independent school, serving over 750 students from preschool through to Grade 12. CFIS develops each student's individual and academic potential in an academically rigorous...
-
Bilingual Customer Service Representative
6 days ago
Calgary, Canada Randstad Canada Full timeWe are currently seeking a dedicated and detail-oriented Bilingual Customer Service Representative for our client in the manufacturing industry in Calgary. This role requires fluency in English and French, excellent communication skills and a strong commitment to providing excellent customer service.Advantages- Contract to transition into a permanent role...
-
Bilingual Sales Support Analyst
3 weeks ago
Calgary, Canada PBS Systems Full time“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...
-
Calgary, Canada Arctic Glacier Inc Full timeBilingual Collections Associate (Agent) Arctic Glacier is a large business in Ice Manufacturing. This person could work remote close to our locations across Alberta, British Columbia, Ontario, or Manitoba provinces. Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer...
-
Calgary, Canada Advanced Orthomolecular Research Full timeAOR is one of Canada’s fastest growing Nutraceutical health supplement organizations. Our market leading premium products are manufactured and distributed primarily to specialty retailers throughout Canada and the United States. **Responsibilities** - Learn and maintain high level product knowledge of AOR products to help educate customers - Promote...
-
Calgary, Canada Advanced Orthomolecular Research Full timeAOR is one of Canada’s fastest growing Nutraceutical health supplement organizations. Our market leading premium products are manufactured and distributed primarily to specialty retailers throughout Canada and the United States. **Responsibilities** - Learn and maintain high level product knowledge of AOR products to help educate customers - Promote...
