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Bilingual Cause Support Specialist

5 months ago

Calgary, Canada Benevity Full time

**Meet Benevity**:
The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more

The Cause Support team is a vital component of the Benevity ecosystem, dedicated to enhancing the experience for charities and non-profits globally. Our mission is to foster positive change and support organizations of all sizes in achieving their goals.

**What you'll do**:

- Offer outstanding bilingual support in English and French to charities and nonprofits, thriving in a dynamic, high-volume team setting
- Handle incoming calls and requests from charities and non-profits regarding their Benevity Causes Portal profile, using our support software
- Serve as a representative of the Causes team, upholding professionalism in all interactions, both internally and externally
- Work collaboratively with your team to exchange knowledge and develop effective solutions
- Demonstrate proficiency in and advocate for the products and services Benevity offers to our clients and charities
- Commit to upholding all service level agreements
- Promptly escalate client concerns to ensure they are addressed efficiently and satisfactorily

**What you'll bring**:

- Bachelor's degree or equivalent educational background
- Experience in providing customer service, ideally in an online or phone-based setting
- Strong interpersonal and communication skills, fluent in both English and French
- Valuable experience in non-profit sectors or corporate social responsibility (CSR)
- Patience and ease in engaging with a diverse, global community
- Demonstrated social and emotional intelligence, including advanced soft skills and conflict resolution abilities
- Expertise in simplifying technical concepts for general understanding
- Skilled in analyzing information thoroughly and recognizing subtle details across communication channels
- Proficient in navigating and managing complex systems and processes
- Adaptability to thrive in a dynamic, fast-paced work environment
- Comfort with ambiguity and multifaceted systems
- Quick to establish meaningful relationships, whether digitally or via phone

**Discover your purpose at work**:
We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**:
Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. _If you want to feel seen, heard and celebrated, you belong at Benevity._