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Global Service Desk Analyst
3 weeks ago
A Day in the life:
Submit fully documented customer issues into a ticket management system Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle Understand and assist with all internal and external escalations Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
What you bring:
1+ years of experience in a technical support role providing tier I support in a service desk or help desk role The ability to speak French fluently in a professional environment Excellent French bilingual written and verbal communication skills Proven ability to troubleshoot and resolve technical and procedural issues Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally Capability to establish rapport among peers and colleagues Proven ability to provide superior customer service both on and off of the phone Ability and willingness to work evenings and or weekends.
What makes you awesome:
ITIL Incident Management understanding A+ Certification
Why work at Long View:
Great people and culture Comprehensive benefits package from day one 3 weeks’ vacation to start Recognition programs-
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