Property Manager

3 weeks ago

Edmonton, Canada Avana Developments Inc. Full time

**Avana Developments Inc. **is a high-growth company in its **tenth** year of business and has emerged as a leading developer in the Western Canadian construction industry. Driven by a team of motivated and enthusiastic leaders with an unwavering entrepreneurial spirit, **Avana **is dedicated to providing the community with beautiful, attainable, and safe rental homes.

We are expanding our professional team and seeking highly organized, hard-working individuals committed to personal development and excellence who share similar goals and values with our team. Everything we do is guided by our core belief that _**Our Success is Shared **_with the people who make it possible and the people who need it most. Success begins with being intentional, and when we are all invested we can accomplish the impossible. Success demands being inclusive with a relentless focus on improving continuously, while always igniting positivity to overcome the next challenge. If this sounds like you, please consider joining us to positively impact over 100,000 lives by 2030.

We are hiring a **Property Manager** to join our **Edmonton** team. The successful applicant will succeed in a fast-paced, progressive career, enjoy working with people in a team environment, and provide outstanding customer service. Working collaboratively with the existing team and reporting to the Edmonton Team Lead, this is a full-time salary role designed to manage the customer experience and daily operations for one of Avana’s existing residential rental property portfolios and the associated residents.

**Key Responsibilities**:

- The schedule of this role will be Monday to Friday, 8 am - 5 pm.
- Promote, ensure, and maintain a positive resident experience throughout all resident touchpoints, in person to virtually, from initial contact, with possession, and through to the move-out.
- Finalize all necessary details with residents and execute lease agreements via DocuSign or similar software program.
- Complete professional management, acting as the ongoing primary point of contact for all residents, scheduling and executing walk-throughs, rent collection, arrears management, monthly review and submission of all related reports, and the implementation of existing plan to collect on delinquencies. Review of utility charge report on a quarterly basis.
- Ensure overall customer service, including implementation of seven (7), 30, and 90-day resident checks for newly acquired residents. Request of online reviews, including Facebook and Google reviews.
- Ensure you are well-educated and adhering to the provincial tenancy laws and regulations.
- Oversee maintenance requests managed by the Maintenance Technicians, including delegation and resident survey follow-up. Hire and provide maintenance staff with identified deadlines and ensure they are met. Gather quotes and gain approvals for all maintenance work.
- Oversee ongoing seasonal maintenance such as landscaping, snow removal, and regular cleaning of common areas (i.e. show suite) at the highest standard. Ensure portfolio properties are always well-maintained and visually appealing. Oversee quarterly suite inspections.
- Initiate new relationships with trades and gather pricing information to ensure Avana is receiving the best value. Maintain relationships with all trade partners/vendors.
- Schedule and maintain a shared calendar in accordance with upcoming lease renewals, move-in and move-out inspections, quarterly inspections, and Residential Tenancy Dispute Resolution Service (RTDRS).
- Maintain accurate record of KPIs for monthly reporting, including existing resident retention client satisfaction and delinquency rates.
- Collaborate effectively with the Marketing and Communications Division on resident engagement, identifying opportunities by studying our target demographic and current market analysis.
- Implement and support the execution of seasonal incentive programs.
- Attend and represent Avana at various community events and functions.

**Skills and Qualifications**:

- Class 5 Driver’s License with clean driver’s abstract.
- Minimum of three (3) years' experience in the property management industry is considered an asset.
- Preference will be given to applicants with a post-secondary education degree or equivalent experience in a related field.
- Possess great customer service, transparent communication, and strong sales skills.
- Preference to work in a fast-paced environment and a commitment to excellence.
- Accuracy and attention to detail, with fantastic organizational, problem-solving, and time management skills.
- Ability to exercise tact and maintain confidentiality at all times.
- Work independently with the ability to be a team player.
- Marketing knowledge/experience would be considered an asset.
- Must be legally eligible to work in Canada (i.e. Permanent Resident or Canadian Citizen).

**Compensation Package**:

- **Benefits**:Dental and medical benefits package. 80% of the cost

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