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    {"h2": "Job Summary", "p": "We are seeking a skilled Front Desk Agent to join our team at Days InnTerrace. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.", "ul": [{"li": "Register arriving guests and assign rooms"}, {"li": "Process group arrivals and departures"},...

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Front Desk Agent

4 months ago

Terrace, Canada Days InnTerrace Full time

Education: Secondary (high) school graduation certificate
- Experience: Will train
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
**Work conditions and physical capabilities**:

- Fast-paced environment
**Personal suitability**:

- Efficient interpersonal skills
- Flexibility
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week