Customer Life Cycle Management Consultant

6 months ago

Montréal, Canada Valtech Group Full time

**Customer life cycle Management Consultant**:
***At **Valtech, we imagine and create the world of tomorrow**:
Before we continue to dive into the requirements for the role let’s talk about **Why** you should join Valtech?

**Flexibility**: We trust in the expertise, skills, and actions of our colleagues. That’s why we provide a flexible work schedule that supports work/life balance.

**Career** Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

**Learning and **Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning through our in house LMS (Ask us about the Academy)

**The perks**:

- Flexible PTO Policy
- Valtech is lucky to collaborate with amazing organizations (local to global). If you want to learn and grow as an eCommerce specialist, this is the place for you.
- Flexible schedule, with a 37.5 hour work week.
- The possibility to work remotely and $500 to outfit your home office when you first start.
- Life, medical and dental insurance with 24/7 access to counseling and telemedicine & an employee assistance program (EAP).
- A community of supportive people (from your day-to-day colleagues to the company owners).
- Offices all across the globe including in Montreal and in Sainte-Thérèse, on the northshore of Montreal. A strong corporate culture where the values Share, Dare and Care are a part of the company’s DNA.
- Back to the _role:
**What you will do**:
We are looking for a key player in a growing Commerce Martech consulting team to support and lead projects involving numerous Martech platforms in a large array of business verticals (B2C / B2B / B2B2C) from a business requirement and activation perspective.

You’ll create a bridge between marketing strategy and technology. You’ll be at the forefront of customer interaction, ensuring our clients are fully leveraging their Martech investments and providing the means to drive innovative experiences.

**Consulting & Strategic Planning**:

- Offer high-level consulting services and execute mandates focused on customer engagement and customer life-cycle management
- Spearhead and conduct extensive project discovery sessions to delve deep into business requirements, map customer journey and related strategic needs.
- From data requirement to orchestrating an omnichannel journey: strategize to create unique and personalized customer journeys that moves the needle.
- Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered.
- Develop processes and coaching to guide and support to a full potential usage of the ecosystem by the clients’ team.
- Collaborate with solution architects, marketing specialists to bridge the gap between business requirements and technical necessities.
- Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations.
- Partner with VPs/ADs to leverage synergies across mandates, promoting a cohesive sharing of strategic insights.

**Operational Excellence & Monitoring**:

- Own the orchestration of operational groups, ensuring they synergize to deliver exceptional consulting services to clients.
- Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable.
- Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables.
- Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention.
- Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the AD, VP, and client services teams.

**Sales & Business Development**:

- Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients.
- Engage in sales pitches, encompassing concept creation, methodology definition, costing, and final presentation.
- Spot growth opportunities within existing client relationships and collaborate with ADs and VPs to propose services.

**What you should have:
- Knowledge of CRM platforms (Salesforce, Microsoft Dynamics...) and CDP platforms
- Knowledge of website personalization
- Knowledge of privacy regulations
- Excellent oral and written language skill both in French and English.
- A proactive leader with business acumen
- Positive attitude and diplomatic approach to communication
- Ability to communicate complex ideas in a simple way, inclu

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