Mental Health Consultant

2 weeks ago

Montréal, Canada Canada Life Assurance Company Full time

**Job Description**:
The Mental Health (MH) Consultant is a key role in our overall strategy for mental health claims. The MH Consultant will share their expertise to enhance the confidence and competencies of case management and disability intervention services (DIS) team members. The MH consultant will make recommendations with the goal of high quality customer service/proactive claims management resulting in return to work/shortened duration of mental health claims.

The scope of the role will include individual mentoring, group mentoring, presentations and consulting on mental health claims.

Through rich discussion and sharing of knowledge, the MH consultants will coach and support development of enhanced assessment, planning, implementation, communication, and critical analysis skills.

MH consulting will include responding to questions from case management and DIS regarding functional abilities, treatment plans, impacting factors, communication techniques, development of telephone interview questions and medical questionnaires, as well as recommendations on the effective use of tools and interventions. The MH Consultant will also connect with health care providers, as appropriate.

This is an exciting opportunity for an innovative, forward thinking individual with broad knowledge and expertise in mental health and complex case management, excellent communication and collaboration skills as well as a commitment to coaching and developing others.

**What you will do**
- Provide individual and group mentoring
- Create and deliver group training sessions related to mental health topics
- Consult on mental health claims through file reviews and discussions
- Discuss claims with consulting psychologist as appropriate to solicit expert opinion
- Provide a written response to questions within a standard turnaround time
- Promote effective use of tools and interventions
- Engage in telephone communication with health care providers as needed
- Remain current in new developments in MH, complex claims management, use of tools, etc.
- Partner with the Best Practice team and other internal partners to provide input and expertise in evaluating new tools and services related to MH.
- Demonstrate our core People principles: Lead at all levels, Be adaptable, Be the best in your role, Support a psychologically healthy workplace

**What you will bring**
- 4+ years of experience working in disability case management and/ or intervention services
- Post-secondary degree in psychology, social work, or related degree is required
- Demonstrated skill and track record in resolving complex mental health claims
- Demonstrated experience in providing mentoring and consulting on complex mental health claims
- Strong analytical, critical thinking and creative problem-solving skills with experience and expertise in seeking solutions outside existing boundaries
- Demonstrated superior collaboration and conflict resolution skills to foster an environment that promotes learning and exchange of knowledge and willingness to try new strategies, approaches, and tools
- Clear and concise written and verbal communication
- Bilingual English and French is an asset.
- Demonstrated experience providing educational or training sessions is an asset
- Comfortable using technology such as Word, Excel, Power Point, Teams and Outlook
- Demonstrated organizational skills to achieve required results
- Self-starter and experience working effectively in a team environment
- Excel within a Purpose and Vision driven work environment

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in any DMSO Office location across Canada._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and cust

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