Shipping Coordinator

6 days ago


Scarborough, Canada Atlantic Packaging Products Ltd Full time

Reporting to the Shipping Supervisor, this position is responsible for planning shipments and communicating shipping priorities with Planners and all other related parties. Arranging loads and coordinating transportation requirements with outside carriers. Determining loading priorities and providing instruction to Lead Hands and loaders. Processing shipping documents and performing other required shipping administrative tasks to maximize customer satisfaction and increase shipping efficiencies.

**Responsibilities**:

- Plan and modify efficient shipment plans in advance of customer due dates and communicate shipping priorities with the Planner
- Actively participate in backlog meetings and other necessary communications with Planners to update shipment plan and accordingly make any necessary changes to delivery arrangements
- Arrange loads and coordinate transportation with outside carriers. Ensures transportation resources (i.e. drivers, tractors, trailers, etc.) are utilized most efficiently to minimize total delivery costs while adhering to customer delivery requirements
- Call customers and arrange deliveries per customer requirements
- Determine loading priorities and provide instruction to loaders
- Communicate customer priorities with Customer Service, Lead Hands, Warehouse Supervisor, and Planners
- Process and file bill of ladings as required
- Process and file shipping order documents as required
- Follow all processes to properly update data in company’s computer system as required
- Prepare and process custom documents for international shipments
- Keep a log of CHEP and CPC pallet transactions and prepare and process all necessary documents
- Participate in CHEP and CPC counts as required
- Arrange for customer returns and pick-ups and process receiving operation
- Receive any purchased products and update computer system as required
- Actively participate in improving shipping/receiving processes by discovering root causes of potential errors and recommending and implementing solutions to avoid them
- Participate in weekly cycle count and quarterly physical count for finished goods as required
- Maintain safe and clean working environment by complying with health and safety and housekeeping practices, use of personal protective equipment, and any other company policies
- Contribute to team effort by accomplishing related results and performing other duties as assigned
- Provide back-up support for the other Shipping Coordinator as required

***

**Qualifications**:

- Must be able to work autonomously and with little direction
- Must be a team player committed to maintaining desired service levels
- Must exhibit a sense of urgency and be able to demonstrate the ability to solve problems in a fast paced environment
- Must be able to present themselves in a professional manner to vendors and customers (both internal and external) even under stressful conditions

**Competencies**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results**:

- Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviours, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork** - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any com


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