Desktop Support Technician

1 week ago

Abbotsford, Canada TEK Group Full time

**What You?**
- Doing order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians
- Laptop Refresh, image and deploy laptops to customers, Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed

**That’s where you come in**
- You will be expected to deliver exceptional customer service as the face of client.
- You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

**You make it happen.?**
- Be helpful and understanding - provide the support you would want
- Customize the customer experience for every individual
- All communication, instructions, and product knowledge to the level of the individual.
- Determine the most cost-effective repair to minimize customer downtime.
- Be proactive
- Prepare reports for analysis of product failure trends and service issues.
- In short, you service our customers with whatever technical issues they may have in the most pleasant way possible

**Who You’ll work With As a client Desktop Technician?**
- You'll play a crucial role in supporting our customers and proactively identifying their needs.
- You'll work to create the ideal experience that any customer would seek to encounter.
- For many of our customers, technology problems can be frustrating but easily solved by educating them.
- Your patience is a virtue
- You'll be the face of our operation and the go-to for what makes our company run our customers.

**Who You Are? Experience**:

- 2-5 years of related work experience
- AA degree, or technical training or equivalent combination of education and experience.
- A+ Certification? or able to obtain within first 6 weeks of employment.
- Solid experience and understanding of IT services and product so Enthusiastic about technology and willing to learn and stay on the cutting edge.
- Personable Relatable and responsible when interacting with ALL customers

**When the customer has a problem? Are they going to dread your visit?**
- If yes, you're not picking up what we're putting down.
- Consultative approach to solving issues
- Help us, help them
- Reliable Able to transform technical IT solutions lingo into terms everyone understands
- Impeccable follow-through to customer satisfactions Will attempt to connect to anyone you meet, no matter how difficult.
- Go-Get Insatiable desire for knowledge, independence, and success.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$24.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Network support: 5 years (preferred)
- Laptop Refresh: 3 years (preferred)
- Desktop support: 5 years (preferred)
- Computer hardware: 4 years (preferred)
- Computer repair: 4 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

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