Helpdesk Support Specialist
4 weeks ago
Silver Hills - Help Desk Technician Job Description
We are seeking a skilled and detail-oriented Help Desk Technician to join our IT Team. As a Help Desk Technician, you will be responsible for maintaining our computer networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.
Responsibilities
- Maintain IT hardware inventory and source additional equipment as required
- Troubleshoot issues both on-site and remotely, ensuring excellence in every interaction
- Set up and deploy new hardware and software
- Manage print servers, active directory, and other server-related resources
- Provide mobile device and other equipment support
- Participate in IT projects, including new systems and processes implementation
Requirements
- 2+ years of hands-on experience in IT support in a corporate environment
- Degree or diploma in Information Technology or related discipline
- Basic experience working in a virtualized server environment
- IT-related certification(s), e.g. Microsoft Certs, CCNA, CompTIA Certs
Preferred Qualifications
- Knowledge and management capabilities within Microsoft Endpoint Management
- Knowledge and skills in administering networks using the Fortinet stack
- Proficient in utilizing the Microsoft Power Platform
Why Join Us
- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Performance Bonus and RRSP Matching
- Free delicious and healthy bread
- Fitness incentive fund to help you thrive
- Friendly and supportive work environment and an ambitious team
- Discounts at our retail store
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