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4 weeks ago
The call center receptionist/administrative assistant is responsible for providing efficient and quality customer services at the front desk, modem management, book appointment, shipping and receiving assistance, and other various admin duties as assigned.
**General Responsibility** **:**
- Provide quality and efficient customer service to clients
- Pick up, return, exchange and ship modem in daily task.
- Sort and repack returned devices while maintaining the inventory
- Greet and serve clients, direct customer to appropriate personnel and/or meeting room when needed
- Provide consistent, visible, timely, and effective communication with customer
- Professionally answer phone and distribute mail to appropriate personnel
- Schedule and manage meeting rooms
- Additional responsibilities may be added as the needs of the business change and expand.
- Perform other duties as assigned.
**Skill and Requirement**:
- Business Diploma (or equivalent)
- Reception experience or equivalent experience is required
- Excellent interpersonal skills with the ability to interact professionally and appropriately with various customers and also staff at all levels in the organization
- Proficiency in customer focus and strong customer service mindset
- Effective communication skills both oral and written
- Ability to multitask, prioritize effectively and meet tight deadlines
Must be able to work one day on weekend.
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$22.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- reception: 1 year (required)
- customer service: 1 year (required)
Work Location: In person
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