Service Coordinator

4 days ago


Carp, Canada Nelson Water Inc. Full time

**About Nelson Water**:
Nelson Water Inc., a leading provider of high-quality water treatment solutions, is seeking a proactive and versatile individual to join our team as a Service Coordinator. In this role, you will be responsible for contacting customers throughout the day to promote quarterly, bi-annual and annual services for their water treatment equipment as well as handling various other customer related duties. This is an excellent opportunity for a multitasker with exceptional communication skills and a strong customer-centric approach.

**Responsibilities**:

- Proactively contact existing customers by phone to discuss and promote our maintenance services for their water treatment equipment.
- Build and maintain positive relationships with customers, providing exceptional customer service and addressing their questions or concerns.
- Effectively communicate the benefits of our annual services, including cost savings, improved water quality, and extended equipment lifespan.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products or services.
- Handle inbound customer inquiries and provide assistance, troubleshooting, and problem resolution.
- Process customer orders, returns, and exchanges, ensuring accuracy and timely fulfillment.
- Assist with order tracking, shipment coordination, and delivery updates.
- Collaborate with internal teams, including technicians and service personnel, to schedule appointments and service visits.
- Stay knowledgeable about our water treatment solutions, features, and pricing to address customer inquiries and tailor recommendations.
- Handle other related duties assigned.

**Qualifications**:

- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service, telemarketing, or sales is a plus.
- Excellent verbal communication skills and the ability to engage and persuade customers over the phone.
- Strong customer service orientation with a friendly and empathetic approach.
- Strong multitasking abilities with good organizational skills and attention to detail.
- Basic computer skills and experience using Microsoft suite.
- Knowledge or interest in water treatment equipment and solutions is desirable.

**Salary**: $18.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Carp, ON K0A 1L0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person


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