Service Agreement Specialist

5 months ago

Carp, Canada GAL Power Systems Full time

**Title**:Service Agreement Specialist
**Company**:GAL Power Systems
**Location**:Ottawa, ON

**Job Type**:Permanent, Full-Time
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**Reports to**
National Service Support Manager

**Summary**

The Service Agreement Specialist will facilitate the setup, renewal, and execution of generator service agreements. As an integral member of the service agreement team, you will work in coordination with both the service sales and customer support teams across the company. You will be responsible for the data entry, setup and close out of all new service agreements and signed renewals using Great Plains (GP) and CRM. When existing service agreements approach expiry, you will work together with the service sales team to issue renewal proposals to our Customers, secure and input signed renewal agreements, and improve Customer retention.

**The Ideal Fit (Core Competency)**
- Time Management
- Excellent communication
- Strong Customer service skills
- Organizational skills
- Attention to detail
- Problem Solving
- Accountability and Dependability
- Ethics and Integrity
- Ability to work well independently and as part of a team

**What You’ll Do - The Role (Responsibilities)**:

- New Service Agreements_
- Accurately enter new service agreements for the company as required into the service IT system (Great Plains).
- Facilitate the data migration of service agreements from one IT system to another.
- Work with the service sales team to ensure the information provided on new service agreements meets company requirements.
- In coordination with the service management team, assign Technicians in GP to align with service capabilities and a balanced workload.
- Close out the new service agreement information in the sales CRM system for tracking purposes.
- Enter detailed agreement information into GP (task details, equipment data, pricing, and agreement term). Communicate any special requirements to the customer support team.
- Create an electronic file to include the customer agreement and related agreement information.
- Existing Service Agreements_
- Monitor, audit, correct, update, and renew existing service agreement renewals.
- Ensure Total Power meets our contractual obligations.
- Provide current expiring agreements to the service sales team for pricing.
- In coordination with the service sales team, ensure expiring agreements are updated and sent to Customers for renewal in a timely manner (a minimum of 90 days prior to expiry).
- Contribute to helping Total Power foster stronger relationships with Customers.
- Renew agreements in GP and close out renewal proposals in CRM.
- Communicate any special requirements to the customer support team.
- Maintain electronic and/or hard copy files that house service agreements and other related information for our customers.
- Other tasks and responsibilities may be required from time to time consistent with the position and the description of duties set out herein.

**What You Need (Requirements)**
- Diploma from a College or equivalent preferred.
- Minimum 2 years’ experience with agreement administration and/or sales support experience in a similar industry.
- Excellent interpersonal and sales skills with the ability to build and maintain lasting relationships with Customers and colleagues.
- Diligent and tactful in the ability to enter new service agreements and support the service sales team in securing service agreement renewals.
- Excellent computer skills and working knowledge of Microsoft Office; working knowledge of Great Plains and CRM would be an asset.
- In the case of power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

**Working Conditions**
- Manual dexterity is required to use desktop computers and peripherals.
- Overtime as required.

**A little bit about Us**
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.

For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success.

We EMPOWER them to be ENGAGED

**Please let us know how we can help.**

**Only those selected for an interview will be contacted.**

**No Agencies please.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid ti

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