Enrolment Services Representative

2 months ago

Ottawa, Canada Algonquin College Full time

Department:
Enrolment Services

Position Type:
Full-Time Support

Salary Range:
$31.05-$35.99-Hourly

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
November 25, 2024

Length of Contract:
8 Months

Posting Information

Posting Closing Date:
November 15, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:
As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.

Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.

Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as information possible; a one-stop service to attract, enroll and retain students. The ESR is responsible for providing training support to all new full and part-time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.

Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act. Using the AC Way, the ESR’s are responsible for identifying process improvements and helping to streamline processes to maximize efficiency.

Duties and Responsibilities:
ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies.

Enrolment Services- Program availability;- Fee structure and payment deadlines;- Eligibility requirements and program specific prerequisites;- Responding to and escalating complaints accordingly;- Assisting clients with Continuing and Online Learning (COL) registration and withdrawals;- Add students to course waitlists;- Action continuing education transfers;- Request refunds (sub-ledger analysis required);- Manual intervention with failed online registrations;- Taking payments through a variety of methods i.e. debit, money order, online transfer, cheque (personal and certified) and credit card.

Financial Aid and Student Awards- Confirm receipt of OSAP funding through Ministry of Training and Colleges and Universities (MTCU) portal;- Gathering appropriate information and documentation;- Informing students of financial assistance programs available for part time and full time studies by providing detailed information on current government and institutional programs;- Assessing and triaging client need accordingly;- Advises students concerning loan default prevention as well as exploration of other funding options;- Evaluating and interviewing clients to determine if there are grounds for appeals to their funding by using solid judgment based on knowledge of Ministry policies.

Other Financial Assistance- Determining outstanding tuition and encumbrances;- Accepting payments for program and course registrations;- Processing fee deferrals, confirmation of enrolments, and continuation of interest free status forms;-
- Resetting Personal Identification Number (PIN);- Resolving problems related to either unusual client circumstances or school/financial aid program needs; triages and refers to Financial Aid Officer or Manager for specialized advice and documentation.

Administrative- Creating and updating student records;- Staying abreast of college policies and procedures;- Entering grades;- Resetting passwords related to student activities;- Drafting letters for students and other third party requestors;- Assisting clients with form completion;- Entering data, tagging documents into Registrar’s Office database;- Provide campus directions;- Running required reports;- Entering Dual Credit information;- Creating international student profiles;- Processing contract documents (specialty registration);- Balancing individual daily transactions;- Reconciling total daily transactions and preparing the daily deposit;- Preparing cash bags;- Administer the release of all financial assistance t

  • Customer Service Representative, Bilingual

    5 days ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. **The Customer Service Representative, Bilingual...

  • Domicile Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable CA Full time

    We are seeking a skilled Bilingual Client Care Representative to join our team at Equitable CA. In this role, you will provide exceptional customer service to internal and external clients, working from the comfort of your own home office.The ideal candidate will possess fluency in both French and English, with excellent communication and problem-solving...

  • Associate Vice President, Enrolment Management

    7 months ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Associate Vice President (AVP) of Enrolment Management is a key leadership position at the University. This role is responsible for developing and executing strategies that foster an inclusive and equitable admission process to attract and enroll a diverse student population. The AVP will provide leadership and...

  • Player Services Representative

    6 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program. **Responsibilities**: - Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests - Accurately enters player data into SG-CMP -...

  • Warranty Services Representative

    6 months ago

    Ottawa, Canada Tarion Full time

    **Warranty Services Representative, **WSROTT040524** **Department**:Warranty Services **Type of Position**: Full Time, Permanent **Location**: Home Office, Ottawa, East Ontario Area **Reporting to**: Manager, Warranty Services **Work Model**: Remote **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million...

  • Home-Based Insurance Client Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable CA Full time

    Becoming a Home-Based Insurance Client Service Representative at Equitable CA is an exciting opportunity to launch your career in the insurance industry. With our extensive training program, you'll become a subject matter expert in Individual Life and Critical Illness products, enabling you to provide exceptional client service and support.About the RoleAs a...

  • Member Service Representative

    4 days ago

    Ottawa, Canada CAA North & East Ontario Full time

    **POSITION:                  Member Service Representative - Summer Student** **LOCATION: Hunt Club Travel Store**: 2446 Bank St. Ottawa, ON K1V 1A4 **TERM**: **Full-Time, May - August** **WAGE**: **$17.00 per hour** **Summary Description** The Member Service Representative works with CAA members to sell and renew...

  • Player Services Representative, Part Time

    6 months ago

    Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the Player Services team and help launch the Hard Rock brand in the region. The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program. **Responsibilities**: - Enrolling guests into the loyalty program,...

  • Customer Service Representative

    6 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Home Based Customer Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable CA Full time

    We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Equitable CA. This is a permanent full-time opportunity working from home, with occasional in-person requirements.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a remote...

  • Player Services Representative

    7 days ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa & features the hottest slot machines. Owned & operated by Hard Rock International, this electrifying casino destination boasts three...

  • Player Services Representative

    7 days ago

    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa & features the hottest slot machines. Owned & operated by Hard Rock International, this electrifying casino destination boasts three...

  • Home-Based Insurance Client Service Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable CA Full time

    We are a recognized service leader in the insurance industry, committed to providing exceptional client experiences. As a Home-Based Insurance Client Service Representative, you will be part of our team that helps individuals grow and reach their full potential.About the RoleThis is a permanent, full-time position with an estimated annual salary of $60,000 -...

  • Internship: Field Service Representative

    7 months ago

    Ottawa, Canada Eaton Full time

    **What you’ll do**: - Eaton has an opening for a 4-month, Intern Field Service Representative position. This position is in Ottawa, ON. - **Primary Function**: This position is responsible for working with the Electrical Engineering Service & Systems group to provide on-site engineering and technical assistance in areas of electrical equipment...

  • Customer Service Representative

    1 day ago

    Ottawa, Canada Vestine HR Solutions Full time

    **Customer Service Representative job profile**: In order to attract Customer Service Representatives that best match your needs, it is very important to write a clear and precise Customer Service Representative job description. **Customer Service Representative job description**: We are looking for a customer-oriented, experienced and motivated Customer...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Advanced Business Interiors Full time

    For over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...

  • Insurance Client Liaison Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable CA Full time

    About the RoleAt Equitable CA, we are seeking a highly skilled Insurance Client Liaison Representative to join our team. This role offers an exciting opportunity for individuals with exceptional client service skills and a strong understanding of insurance products.Job DescriptionWe are looking for a dedicated and passionate professional who can provide...

  • Client Customer Service Representative

    6 days ago

    Ottawa, Canada Pine Environmental Services Full time

    **Purpose** The Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and...

  • Client Customer Service Representative

    6 days ago

    Ottawa, Canada Pine Environmental Services Full time

    **Purpose** The Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and...

  • Service Representative

    6 months ago

    Ottawa, Canada Nordion Full time

    **Position Summary In this role you will join Nordion’s dynamic team of technical service representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic Services, the technical service representative is responsible for executing...