Player Services Representative

6 months ago


Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program.

**Responsibilities**:

- Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests
- Accurately enters player data into SG-CMP
- Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
- Maintains a clean, safe and organized work environment
- Meet and greet guests on the gaming floor as well as at special events and at promotions
- Will assist with promotions, player development and redemptions as applicable
- Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns
- Maintain confidentiality of information
- Monitors and has working knowledge of promotional and enrollment kiosks
- Guest services where directed to provide amplified service
- Represent casino at off property promotional events as needed
- Checking and retrieving guest’s coats and personal items
- Stock and re-stock the area to ensure an adequate inventory of all goods
- Perform cash and/or credit transactions with guests
- Other duties as required
- Lives the brand

This job description reflects the position’s essential functions; however, it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience
- Ability to work flexible schedules, including nights, weekends and holidays as required
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Ability to work flexible schedules, including nights, weekends and holidays as required
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- Ability to read, write and speak French is an asset

PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast-paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas
- While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._
- #indeedottawa_



  • Ottawa, Canada Hard Rock International (USA), Inc. Full time

    Overview: From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the Player Services team and help launch the Hard Rock brand in the region. The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program. **Responsibilities**: - Enrolling guests into the loyalty program,...


  • Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program. **Responsibilities**: - Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special - Accurately enters player data into SG-CMP - Well versed...


  • Ottawa, Ontario, Canada OSL Direct Services Full time

    About OSL Direct ServicesAt OSL Direct Services, we're passionate about building a team of driven sales professionals who excel in driving business growth. We're seeking a talented Business Development Sales Representative to join our team and help us achieve our goals.Salary and BenefitsWe offer a competitive salary range of $60,000 - $80,000 per year,...


  • Ottawa, Canada Ottawa Sports & Entertainment Group Full time

    Love events? Love a fast paced environment? We may have the role for you! Are you looking to become part of the action? Ottawa Sports & Entertainment Group are looking for Part-time Guest Services Representatives to join their team. The Guest Services Representatives will work games and events at TD Place and Lansdowne to ensure each and every fan and guest...


  • Ottawa, Canada Westboro Animal Hospital Full time

    **Westboro Animal Hospital is looking for a Client Service Representative to join their team!** Westboro Animal Hospital is a well-established, full-service small animal veterinary hospital located right in the heart of Westboro. We provide comprehensive medical, surgical, and dental care, among many other essential services to our city’s beloved canines...


  • Ottawa, Canada Saint Gobain Full time

    **WHY DO WE NEED YOU?** WHAT’S THE JOB?** We are presently looking for a Customer Service Representative at our Ottawa branch. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** - Be an all-around champion who can understand customer needs and advise best solutions for a...


  • Ottawa, Canada The UPS Store- Nepean Ontario Full time

    About the Position: We are seeking a talented "Customer Sales Representative" with strong communication skills, exceptional commitment to work and who enjoys serving clients while working in a busy and team-oriented environment. Normal Office hours of 9:00 AM to 6:30 PM **PRIMARY RESPONSIBILITIES**: - Assist clients with various printing Jobs. Laminating,...


  • Ottawa, Canada Encore Global Full time

    **Position Overview**: The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. **Key Job Responsibilities**: - Setting up, operating, and dismantling audio visual equipment at events as assigned. - Servicing trade shows, hotel conventions, and staging events. - Verify...

  • Service Representative

    6 months ago


    Ottawa, Canada Nordion Full time

    **Position Summary In this role you will join Nordion’s dynamic team of technical service representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic Services, the technical service representative is responsible for executing...


  • Ottawa, Ontario, Canada CB Canada Full time

    About the Role:We are currently seeking a highly skilled Customer Counter Clerk to join our team at CB Canada. As a key member of our operations team, you will play a vital role in ensuring seamless customer service and efficient warehouse operations.Key Responsibilities:Provide exceptional customer service and handle customer complaints in a professional...


  • Ottawa, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...


  • Ottawa, Canada Ottawa Sports and Entertainment Group Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience! **_ What you’ll do:_** - Welcoming guests in a polite and friendly manner; - Assist guests with entering TD Place and navigating around the Lansdowne site; - Guide and direct guests to designated...


  • Ottawa, Canada Fix Network Full time

    **Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...


  • Ottawa, Canada OSL Direct Services Full time

    Overview: **OSL offers an uncapped commission structure!** **Sales and Marketing Representatives** At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and are social by nature. Our people are what make OSL an award-winning,...


  • Ottawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter in Ottawa. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining a clean and organized food...


  • Ottawa, Ontario, Canada THE SHEPHERD'S CALL Full time

    Customer Service RepresentativeWe're hiring a Customer Service Representative to join our team at THE SHEPHERD'S CALL. As a Customer Service Representative, you will be responsible for ensuring our clients receive exceptional customer service and support.Key Responsibilities:- Answer incoming calls and respond to customer inquiries.- Provide accurate and...


  • Ottawa, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...


  • Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...


  • Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Sales Representative

    4 weeks ago


    Ottawa, Ontario, Canada Groupe JAIDE Full time

    Groupe JAIDE is seeking a Sales Representative for our Janitorial Services team. As a key member of our sales team, you will play a crucial role in identifying and soliciting potential clients, as well as providing ongoing support to existing clients.Job DescriptionThe successful candidate will be responsible for overseeing the preparation of sales or...