Customer Practice Manager

3 months ago

Vancouver, Canada Amazon Web Services Canada, Inc. Full time

7+ Experience leading consulting verticals for Healthcare and Canadian Government (Federal / Provincial).
- 5+ years consulting practice leadership experience as manager with P&L responsibility.
- Experience selling and delivering technology consulting services.
- Experience with providing strategic, consultative services in a sales or advisory services environment.
- Knowledge of the industry, understanding of consulting contract vehicles and related RFx activities.

Are you interested in working with Canada’s Public Sector as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?
AWS Public Sector Professional Services is seeking a Customer Practice Manager who has experience providing consulting solutions to Healthcare and State / Provincial Government. As a Practice Manager, you will be responsible for working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, VP, C-level executives and governing boards. You will be responsible for capturing opportunity and driving engagement delivery.
Key job responsibilities
- You will work closely with partner teams; envision business development initiatives through thought leadership; provide portfolio guidance and oversight; while working backwards from the needs of our customers.
- You bring a diverse IT and/or Management Consulting background and knowledge of industry IT trends within the Public Sector space, leveraging this credibility as a strategic advisor to our customers, partners and internally across AWS.
- You're able to craft an innovative, forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AWS customers lead the changes to IT strategy, policies, processes, people, governance and partnerships.
- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies.

About the team
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn’t necessary.
- Experience in consulting firm helping transform the IT organization of multi-national enterprises
- Experience with Canadian Public Sector procurement and delivery of Advisory services
- High-level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects and customers
- Experience in a fast-paced, startup (or startup-like) environment and experience
- Experience with ITSM processes and ITIL, along with integration experience of Cloud solutions and services with enterprise IT Service Management systems and processes
- Bachelors or Master’s degree in information technology or computer science or equivalent experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, ag

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