Manager, Customer

7 months ago

Vancouver, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

Our Customer team in Vancouver is looking for a professional like you with the skills and drive to make a real difference.

If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you.

We are looking for experienced consulting leaders who want to be part of part of making KPMG ‘the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations’. If you have experience in the areas of: Digital Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

What you will do:
As a Manager in a Big Four Global Consulting Firm, you have been played a leadership role in supporting engagements with large, complex organizations on their CX and Digital strategies. Furthermore, you understand the power of technology enablers like Salesforce, Microsoft, eCommerce platforms and other customer enablement solutions.

This role is about sales, delivery and practice development.
- **Business development**:you will support the marketing and support of winning the trust of clients resulting in sold work;
- ** Team and project management**: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
- ** Practice development**: you will create followership and can support recruiting, marketing and practice administration as required.

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to this role:

- 5 - 10 years experience delivering client service excellence;
- 2 - 3 of those years will be with a professional services firm;
- Have worked in 1-2 of the key industries we serve: Financial Services, Retail and Government;
- Experience in delivering project based, milestone driven work;
- Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
- Can research, curate, organize and synthesize diverse and complex data sets to inform CX and Digital transformation plans;
- Guide the development compelling proposals and deliverables in logical and creative ways;
- Able to prepare for and deliver presentations and facilitate workshops with experience doing so to senior level audiences.

Joining our team means you have achieved a high bar. You will be valued, fulfilled and proud of where you work. If you have big plans, this opportunity will match. KPMG Customer - the clear choice.

The expected base salary range for this position is $115,000-$130,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.

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