Administrator, Transaction Processing

1 month ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Administrator, Transaction Processing

**What is the opportunity?**

This position is accountable for providing high quality service through the management of day-to-day financial transaction processing, produce reports, manage cash processes as well as corporate actions and special events processes within Register & transfer Agency department. This position is also accountable for providing occasionally high quality service through the management of limited number of day-to-day Investors/Distributors queries. The individual ensures a superior level of service is maintained at all times, shares knowledge of pending issues, promptly resolves where possible and escalates items where necessary to the line manager whilst providing all clients with an exceptional experience in all engagements with RBC Investor Services.

**What will you do?**
- Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement
- Monitor and clear Workflow/Capture items within Service Level Agreements(SLA)
- Reconciliation and settlement of daily trades
- Daily deposits and cheque processes
- Message all accounts where unusual actions have occurred
- Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
- Communicate effectively with both internal and external client groups
- Work with Manager to update Desk Operating Procedures and other tasks as assigned.

**What do you need to succeed?**

**Must-have**
- Experience within Shareholder Services or similar multi-client mutual fund administration environment
- Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
- Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation - including Registered Products
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Communicate effectively with both internal and external client groups
- Strong customer service skills
- Computer Literacy - Intermediate

**Nice to have**
- Proven track record in leading initiatives, managing cross-functional relationships
- Completion of IFIC Mutual Funds Operations Course
- Unitrax Recordkeeping System knowledge
- FundSERV knowledge
- Ability to read/write French is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Investor and Treasury Services

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-02-17-08:00

**Application Deadline**:
2023-03-03-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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