Manager, Communication

2 weeks ago

Hamilton, Canada McMaster University Full time

Are you interested in helping to create a Brighter World?

McMaster University fuels curiosity, inquiry, and discovery. Every day, we push the boundaries of knowledge through our world-class, interdisciplinary research and our ground-breaking approaches to teaching and learning. Our students, researchers and staff are among the best and brightest. We are seeking an equally talented Manager, Communications to support our ambitious communications goals under the portfolio of Facility Services.

Within the larger University, Facility Services provides service for many specific clients. While it is the intention of the department to aid the University at large in meeting its vision and mission, many other goals by specific stakeholders are met as well. Facility Services is headed by the Assistant Vice President who liaises with university executives, Deans, Chairs, and managers to provide a proactive, service-oriented approach to managing the facility and physical plant operations of the University.

Facility Services also supports the Hamilton community, particularly in the Westdale area, by assisting in projects undertaken by the City and its inhabitants. For example, the department helped to project manage the Ronald McDonald House Hamilton expansion from 2011 to 2012. Facility Services was eager to help support this endeavor. The University is also adjacent to the Royal Botanical Gardens, rendering sustainability a high priority for the department. Facility Services considers these stakeholders in key decision-making opportunities, choosing to forge partnerships where possible.

As a member of the Council of Ontario Universities (COU), the department supports the endeavors of universities across Ontario by recognizing the important work done within. Facility Services engages in these groups to show its support for educational and research institutions not only in the province or country, but across the continent.

The department is specifically tasked with the care and maintenance of McMaster’s facilities and assists the university in improving each year to receive a higher ranking in university-comparison forums. Facility Services engages in industry-relevant groups, such as the Ontario Association of Physical Plant Administrators (OAPPA), to share best practices that benefit the industry at large.

Communications Marketing and Public Affairs within University Advancement is responsible for McMaster’s communications (including, media relations, issues management, internal communications, neighbourhood relations), marketing and branding, and public affairs with all three levels of government.

The Manager, Communications (Facility Services) will be responsible for playing a leadership role in developing and leading a comprehensive and proactive strategic communications plan, customized to best serve the department goals, and inclusive of priorities related to internal and external communications, events, marketing and branding, and storytelling and engagement in a variety of traditional and digital forms. This role will be a key addition in the preparation and launch of the Campus Master Plan as well as the execution of the Sustainability Plan.

The Manager will report into the Assistant Vice President, Communications Marketing and Public Affairs within University Advancement, and will work closely with the Assistant-Vice President and Chief Facilities Officer in Facility Services. The incumbent will work in collaboration with other leaders within the Facility Services portfolio. The Manager will bring a minimum of four years of progressive work experience coupled with a University degree. A McMaster degree is an asset.

**Accountabilities**
- This role provides a leadership role in the development, implementation and management of the Facility Services communications programs and initiatives and acts as a liaison and connector with other University communication staff
- Works closely with the AVP and Chief Facilities Officer in developing strategies to enhance and support priorities under that portfolio
- Responsible for the development of a strategic communications plan that will include the programs to facilitate increased understanding of McMaster and the AVP and Chief Facilities Officer’s goals, objectives, and successes by increasing profile in key internal and external audiences
- In partnership with Communications, Marketing and Public Affairs, this role is responsible for relationship development with the University’s key audiences and partners such as faculty, staff, students, media, alumni, supporters, government and the community
- Develops a comprehensive and strategic approach to communication, including digital communications via website development and content, social media and emerging digital opportunities
- Manages the successful development of communications strategies on a wide range of University/ Facility Services issues
- Manages and prepares a variety of internal and externa

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