Library Services Coordinator, Evening

2 weeks ago

Toronto, Canada George Brown College Full time

**CLOSING**:May 10, 2024

***

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
Under the administrative direction of the Manager of Budget & Operations, and general direction of Snr. Manager Library Services, and Manager Digital & Technical Services, the Library Services Coordinator Evening/Weekend is accountable for the daily operations on campus on weekdays from mid-afternoon and weekends. Supports the staff working during these hours.

**Key responsibilities**:

- Co-ordinating tasks and activities at the circulation and help desk to manage traffic flow for efficiency and smooth running of the service.
- Investigating and resolving user difficulties and problems escalated by Snr. User Service Rep and USRs e.g. student is unable to get the MFA set up on their computers or accessing apps anywhere.
- Resolving student concerns/complaints diplomatically and empathetically when escalated by the Snr. User Service Rep or the weekend and evening staff. Referring irreconcilable complaints and conflicts to the Manager as circumstances require.
- Resolving situations when a user becomes abusive verbally or physically by taking the appropriate action to de-escalate the problem e.g. calming the student down if possible, using the panic button or calling security.
- Advising users of LLC and College Academic Polices when necessary, such as in the case of a fine dispute, or return of library materials.
- Coordinating maintenance of departmental equipment by identifying and reporting IT difficulties in the LLC to User Service Technologists, ITS Helpdesk, and/or outside vendors, for troubleshooting (e.g. Computers, printers, copiers, projection units, scanners, self-check machines, library security gate, etc.).
- Providing the team with current information and communicating new and ongoing changes and advising staff of current procedures, according to departmental policy.
- Providing training to staff when new processes/services are introduced and guiding them on how to complete tasks or use various technologies.
- Providing training to part-time, full-time and student staff on front line processes (e.g. circulation, printing, Tivoli and IDM processes and procedures).
- Analyzing procedures and policies in operation meetings.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Two-year diploma or equivalent from a recognized post-secondary institution in Library and Information Technician.
- Additional requirements: certifications to use specific library systems (e.g. LSP, project management), and Management Fundamental skills.
Minimum five (5) years of experience in an academic library including two (2) years as a senior group leader library technician.
-

**Skills and Attributes:
- Leadership skills to co-ordinate duties of library technicians, User Service reps and operations related to circulation and customer services.
- Advanced knowledge of library principles and standards and expert knowledge of Library technical services and the collection as a whole (equipment, books).
- Advanced knowledge of the library LSP related to circulation, security, and user set up such as Alma/Primo.
- Advanced knowledge of the inter-relationship of services and facilities in the library such as quiet and group spaces, collections and services, computer spaces and technology.
- Advanced knowledge of the duties and unique functions involved in the daily operation of the Library Learning Commons and the ability to work under pressure and effectively deal with difficult situations.
- Organizational and administrative skills to effectively manage scheduling for various services, co-ordinate staff duties, provide guidance and training to library staff.
- Knowledge of AODA protocols regarding accessibility in the physical space, project mgmt., coordinate staff tasks.
- Ability to deliver reference services in a hybrid environment (online and in-person) and knowledge of library databases and collections at GBC.
- Excellent written and oral communication skills, interpersonal skills, and a strong customer/public service focus.
- Excellent time management, project management, and problem-solving skills.
- As a leader of the evening shift, the ability to train staff and provide guidance, and assistance to less experienced staff.
- Comfortable with the use of technology. Technology certificate or experience is desirable.
- Ability to lift between 20 kg and 44 lbs (i.e., boxes, books, equipment, supplies, etc.).
- Able to travel between campuses and satellite locations for meetings or to monitor ser

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