SAP Support Analyst

2 weeks ago

Vancouver, Canada STEMCELL Technologies Full time

**Job Description Summary**:
Do you live and breathe SAP? Are you looking to align yourself with an innovative purpose-driven organization that supports life science research?

As an SAP Support Analyst, you will be responsible for day-to-day operations and support of apps and tools (SAP) for STEMCELL’s staff & customers. This is a varied role, including directly supporting STEMCELL staff and proactive maintenance/improvements of STEMCELL’s Enterprise systems.

**Duties and Responsibilities**
- Work with the IS Department and Business to evaluate user requests, clarify objectives and functional requirements, and assist in determining feasibility, time requirements, and compatibility with current system and system capabilities
- Act as the first tier of support, triaging the incoming business requests and providing end-user support and incident response
- Offer creative initiatives, identify opportunities for improvement, and collaborate on delivering the best IS solutions
- Monitor ongoing performance of systems and develop updates or modifications according to business needs
- Respond to emergencies and system failures including after-hours problems; lead response and resolution of escalated issues

**Knowledge and Qualifications**
- Degree or diploma in a technology-related discipline, or a mix of industry certifications or experience
- 1+ years of IT experience, including at least 1+ year in an SAP support or key user role
- Excellent problem-solving skills to identify and resolve issues
- Focus on process improvement and drive recommendations to completion
- Enjoy working across a broad range of technologies, and with people from diverse professional backgrounds

united #LI-Hybrid

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

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