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Sales Team Lead

2 weeks ago


Remote, Canada Teleperformance Full time

Overview:
**About Us**

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

**Our Work Culture**:
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.

**About the Job**

Your knowledge of online media and digital marketing combined with your communication skills and analytical abilities shape how new and existing agencies grow. Using your influencing and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a team leader, you are responsible for growing and developing Agency Account Strategists. You will effectively motivate the team to deliver on business quotas while doing what is right for our agency clients. You will do this by coaching a high-performing team and help them engage with senior stakeholders in managed agencies. You will be responsible for implementing strategic initiatives to further develop new and existing agency business. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

**Benefits & Perks**
- ** Base pay range-CA$50,000/yr-$60,000 per year**:

- Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan Opportunity to grow in organization
- 2 weeks leave and medical benefits
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
- Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.

**Schedule**:

- Fixed schedule Monday to Friday 9am to 6pm
- Office based job

**Location**:
Qualifications:
**Required**
- BA/BS degree, preferred MBA or equivalent practical experience.
- 3-5 years of sales experience in technology, advertising and/or internet, general management experience as well as a track record of growing a market
- 2+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
- Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

**Preferred**
- Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
- Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
- People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
- Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.

**Responsibilities**:

- Deliver business growth, engagement and client satisfaction for a portfolio of mid-market agencies.
- Recruit, retain and lead the Account Strategists team, to ensure improved same-store-growth, high agency satisfaction and enhanced portfolio health.
- Lead and coach a sales team and help them engage with stakeholders in agencies and customers. Build and actively manage effective long-term agency planning process.
- Define the future of agency management and help to develop the necessary infrastructure and processes. Initiate and run strategic initiatives to further develop existing agency business.
- Prepare Weekly/Monthly/Quarterly business reviews and present to cli