Fraud Agent

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

You'll be joining CIBC's Fraud Contact Centre. As a Fraud Agent you'll monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
_At CIBC we enable the work environment most optimal for you to thrive in your role. _
- To successfully perform the work, you’ll be on-site full-time._
- The start date for this role is April 3rd, 2023._- You must be flexible to work shifts during evenings, weekends and holidays_- Contact Centre business hours are from Monday to Sunday, 7:00AM - 12:00AM._-
- Fraud experience is an asset._

How You’ll Succeed- Analysis - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.- Data Collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices

Who You Are- You can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability- You have Strength in both written and oral English, however Bilingual in both English and French is an asset.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Analytical Thinking, Client Account Management, Customer Experience (CX), Customer Service, Decision Making, Teamwork

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