Fraud Agent, Debit Prevention

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Fraud Agent, Debit Prevention

**What is the opportunity?**

As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions.

**What will you do?**
- Support RBC’s Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
- Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
- Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum
- Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities
- Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
- Provide consistent service within established benchmarks, contributing to achievement of business Client Service Commitments (CSC’s)

**What do you need to succeed?**

**Must-have**
- Call center experience
- Industry experience in financial services or knowledge of Business/Banking through formal education
- Proven ability to work in a detail oriented fast-paced environment

**Nice-to-have**
- Fraud Knowledge

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Continued career advancement opportunities
- Exposure to strong mentorship and leadership examples
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, and high-performing team

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-04-10

**Application Deadline**:
2023-04-12

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Director, Fraud Prevention

    4 weeks ago

    Toronto, ON, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    3 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    4 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    4 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    4 weeks ago

    Toronto, Canada TripArc Full time

    Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates. As an industry...

  • Senior Data Scientist, Fraud

    4 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role Insights from data power most decisions at Robinhood and our company trajectory is defined by the systems, tools, and analytics powered by this exceptional team. As a Data Scientist working on Fraud, you would work with backend engineers, product managers and operations teams across the company to understand and mitigate the risks to...

  • Senior Data Scientist, Fraud

    3 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role Insights from data power most decisions at Robinhood and our company trajectory is defined by the systems, tools, and analytics powered by this exceptional team. As a Data Scientist working on Fraud, you would work with backend engineers, product managers and operations teams across the company to understand and mitigate the risks to...

  • Senior Data Scientist, Fraud

    4 weeks ago

    Toronto, ON, Canada Robinhood Full time

    About the team + role Insights from data power most decisions at Robinhood and our company trajectory is defined by the systems, tools, and analytics powered by this exceptional team. As a Data Scientist working on Fraud, you would work with backend engineers, product managers and operations teams across the company to understand and mitigate the risks to...

  • Senior Data Scientist, Fraud

    4 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role Insights from data power most decisions at Robinhood and our company trajectory is defined by the systems, tools, and analytics powered by this exceptional team. As a Data Scientist working on Fraud, you would work with backend engineers, product managers and operations teams across the company to understand and mitigate the risks to...

  • Senior Machine Learning Engineer, Fraud

    2 weeks ago

    Toronto, Canada Robinhood Full time

    Join a leading fintech company that’s democratizing finance for all.Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help...

  • Fraud Specialist

    4 weeks ago

    Toronto, Canada OFX Full time

    Company Description **Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence. At OFX, you’ll have the opportunity to reach beyond...

  • Part-Time Fraud Analyst

    4 weeks ago

    Toronto, Canada Interac Corp. Full time

    Part-Time Fraud Analyst At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like...

  • Senior Manager, Fraud Strategy

    4 weeks ago

    Toronto, Canada Tangerine Bank Full time

    ? In this role, you will: Work with cross-functional partners to identify opportunities to strengthen the Bank’s fraud detection and prevention ecosystem Support in the design and delivery of the fraud strategy roadmap; balancing fraud loss prevention with customer experience Identify, consolidate and present key control points and metrics throughout...

  • Fraud Officer

    4 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to Client's and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will review...

  • Head, Fraud Management

    4 weeks ago

    Toronto, Canada Tangerine Bank Full time

    ? In this role, you will: Partner with the Collections & Recovery team to evolve the operating model structure working with third party solution provider and internal partners to design the strategy. Lead the design, development, and sustainment of fraud management strategies, policies and programs intended to reduce the Bank's exposure and minimize...

  • Fraud Officer

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you...

  • Manager, Fraud Contact Centre

    1 month ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager - Fraud Risk Oversight

    2 weeks ago

    Toronto, Canada Sun Life Full time

    Job Description : Reporting to the Director - Financial Crime Compliance & MLRO, this role is responsible for supporting the day-to-day operations of the Enterprise Fraud Risk Oversight Program, status quo management and reporting of program deliverables and supporting the implementation of enhanced program features within the Compliance function. The...

  • Area Loss Prevention Investigator

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 242815 **Location**: ON-Bayview Village (0892) **Address**: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular ***: In addition to the duties described in the Agent job description, Area Loss Prevention Investigators assume additional job duties within their assigned stores....

  • Area Loss Prevention Investigator

    6 days ago

    Toronto, Canada Sephora Full time

    Job ID: 246110 Location: ON-Bayview Village (0892) Address: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular POSITION SUMMARY: In addition to the duties described in the Agent job description, Area Loss Prevention Investigators assume additional job duties within their assigned stores. Specific...