Customer Service Representative
6 days ago
**Key Responsibilities**:
- **Customer Service Excellence**:
- Greet and assist customers in a professional and friendly manner.
- Provide clear and accurate information about currency exchange rates, services, and fees.
- **Transaction Management**:
- Process foreign currency exchanges accurately using company systems.
- Verify and authenticate currency to prevent fraudulent transactions.
- Handle cash, checks, and electronic payments securely and responsibly.
- **Compliance & Accuracy**:
- Adhere to all anti-money laundering (AML) and compliance regulations.
- Maintain meticulous records of transactions and customer information as required.
- Ensure proper identification and documentation for high-value transactions.
- **Problem-Solving**:
- Address customer complaints or discrepancies with a solution-oriented approach.
- Escalate unresolved issues to the Branch Manager as needed.
- **Operational Support**:
- Reconcile daily cash balances and ensure accuracy.
- Assist in replenishing currency stock and reporting shortages.
- Contribute to the upkeep and organization of the branch environment.
**Qualifications & Skills**:
- High school diploma or equivalent; college education is an asset.
- Strong customer service and communication skills.
- Experience in retail, banking, or currency exchange is preferred but not required.
- Proficient in using computers and point-of-sale (POS) systems.
- Attention to detail and a high level of accuracy in handling transactions.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic math skills and the ability to calculate exchange rates quickly.
- Understanding of foreign currencies and exchange processes (training provided).
**Key Attributes**:
- Friendly, professional demeanor with a customer-first mindset.
- Reliable and trustworthy, with a strong sense of integrity.
- Proactive and solution-oriented approach to problem-solving.
- Team player with a positive attitude and willingness to learn.
**Job Types**: Full-time, Permanent
Pay: $18.00-$20.00 per hour
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Customer service: 2 years (required)
- Retail, banking, currency exchange: 1 year (preferred)
- POS: 1 year (required)
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