Customer Service Representative

5 months ago

Windsor, Canada BMO Financial Group Full time

2230 Tecumseh Road East Windsor Ontario,N8W 1E4

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$32,600.00 - $43,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the wo

  • Customer Service Representative

    3 weeks ago

    Windsor, Ontario, Canada Service Experts Canada Full time

    Job Summary:The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences. This role involves handling customer inquiries, resolving issues, and providing timely responses to maintain customer satisfaction.Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and...

  • Customer Service Representative

    1 month ago

    Windsor, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Windsor is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Process customer transactions and handle cash, credit, and debit...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada MERCATO FRESH Full time

    Mercato Fresh is seeking a Customer Service Representative to join our team at our supermarket/grocery store location. As a Deli Counter Associate, you will be responsible for providing excellent customer service, advising customers on merchandise, and assisting in the display of products.Key Responsibilities:Provide customer service and advice on...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada Elevate RS Corp Full time

    Job OverviewWe are seeking a highly motivated and well-spoken Customer Service Representative to join our sales team at Elevate RS Corp.The Inside Sales Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada Elevate RS Corp Full time

    Job DescriptionWe are seeking a highly motivated and well-spoken Customer Service Representative to join our sales team at Elevate RS Corp. The Inside Sales Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet...

  • Customer Service Representative

    1 month ago

    Windsor, Ontario, Canada Global Excel Management Inc Full time

    Job OpportunityWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Global Excel Management Inc.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional support to customers from diverse backgrounds, ensuring their needs are met with empathy and professionalism.Key...

  • Customer Service Representative

    3 months ago

    Windsor, Canada U-Haul Full time

    Location: 2890 Dougall Ave, Windsor, Ontario N9E1R9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Customer Service Representative

    2 weeks ago

    Windsor, Ontario, Canada Windsor Irving Full time

    At Windsor Irving, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to effectively handle customer inquiries and transactions.Key Responsibilities:Operate a cash register and process customer paymentsScan items and restock...

  • Customer Service Representative

    3 weeks ago

    Windsor, Ontario, Canada MERCATO FRESH Full time

    Mercato Fresh is seeking a skilled Customer Service Representative to join our team in a fast-paced supermarket environment. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide advice about merchandise to customersProvide...

  • Customer Service Representative

    2 weeks ago

    Windsor, Ontario, Canada MI 27 Masonite International 27 Full time

    Main Responsibilities:We are looking for a skilled Customer Service Representative to join our team at MI 27 Masonite International 27. In this role, you will be responsible for processing credits, managing order distribution and dispatch, and generating reports for the Customer Service Manager. Additionally, you will prepare and send various reports, update...

  • Customer Service Representative

    4 days ago

    Windsor, Ontario, Canada Delmar International Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative - Customs to join our team at Delmar International Inc. The successful candidate will play a key role in providing exceptional customer service to our clients, ensuring seamless customs clearance and trade processes.Key ResponsibilitiesEngage with clients to set up processes for...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada MERCATO FRESH Full time

    Mercato Fresh is seeking a skilled Customer Service Representative to join our team at our supermarket/grocery store location. As a Deli Counter Assistant, you will be responsible for providing excellent customer service, advising customers on merchandise, and assisting in the display of products.Key Responsibilities:Provide customer service and advice on...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada MERCATO FRESH Full time

    Mercato Fresh is seeking a highly motivated and customer-focused individual to join our deli counter team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key Responsibilities:Provide advice about...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada Elevate RS Corp Full time

    We are seeking a highly motivated and well-spoken Customer Service Representative to join our sales team at Elevate RS Corp. The ideal candidate will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.Key Responsibilities:Communicate effectively with customers to understand...

  • Customer Service Representative

    1 week ago

    Windsor, Ontario, Canada Tim Hortons Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Tim Hortons. As a Food and Beverage Attendant, you will be responsible for providing exceptional customer service while working in a fast-paced environment.Key Responsibilities:Provide excellent customer service by greeting customers, taking orders, and serving food and...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada FASTSIGNS #510501 Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at FASTSIGNS #510501. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada Elevate RS Corp Full time

    Job OverviewWe are seeking a highly motivated and well-spoken Customer Service Representative to join our sales team at Elevate RS Corp.The ideal candidate will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.Key Responsibilities:Communicate effectively with customers to...

  • Customer Service Representative

    1 month ago

    Windsor, Canada BMO Financial Group Full time

    200 Ouellette Avenue Windsor Ontario,N9A 1A5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Windsor, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    **Job Summary**The Customer Service Representative role at Spencer Gifts – Spirit Halloween is a dynamic opportunity to provide exceptional Guest Services while supporting the Store Management Team. Key responsibilities include generating sales, maintaining store appearance, and adhering to Company policies and procedures.**Key...

  • Customer Service Representative

    4 weeks ago

    Windsor, Ontario, Canada FASTSIGNS #510501 Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS #510501. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, building strong relationships, and driving sales growth.Key Responsibilities:Provide excellent customer service to...