Workflow Specialist

2 weeks ago


Niagara, Canada Niagara Health System Full time

Niagara Health is entering a time of great opportunity and we are looking for exceptional individuals to be part of our extraordinary team and future to focus on digital health technologies that scale far beyond the traditional walls of the hospital. With a vision for supporting an efficient patient experience and a consistent approach to clinical best practices, Niagara Health is preparing to implement a modern Hospital Information System (HIS) in 2024.
The HIS Workflow Specialist will play a crucial role in this clinical and digital transformation. Reporting to one of four HIS Managers of Design & Build, the Workflow Specialist will lead user experience working groups in order to complete the system and implementation specific tasks that support the project. User experience working groups will focus on the design and configuration aspects of the implementation, current and future state workflows, data collection as well as system testing.
Workstream:

Ancillary & Specialty: Diagnostic Imaging, Lab (Gen, Micro, AP), Blood Bank/Transfusion, PeriOperative Services

**RESPONSIBILITIES**:

- Facilitates working groups in:

- Designing a standard process for clinical and non-clinical workflows;
- Validating the Cerner Canadian Reference Model;
- Ensuring the design and configuration of the system meets the regional clinical and non-clinical workflow standardization requirements.
- Supporting current and future state workflow reviews and data collection
- Testing of the system
- Support the change management and adoption activities ensuring successful clinical adoption across all hospital partners
- Gains clear understanding of project goals and objectives and lead through the project's guiding principles
- Participates in sessions at large scale program workshops and events
- Participates in weekly solution calls with the project team (including Oracle Health)
- Raises issues and risks to Project Leadership
- Escalates resourcing needs for work groups to Project Leadership and Project Managers
- Elevates scope changes and workflow deviations to project leaders for decisions
- Participates in committee meetings when needed
- Submits changes and participates in change request meetings where applicable
- Participates in training and conversion plan development and execution
- Supports all sites during go lives

**QUALIFICATIONS**:

- Post-secondary education in a related Healthcare Discipline, Information Technology, Business Administration or equivalent, or equivalent experience
- Strong knowledge of processes and workflows in one or more departments or units
- Experience leading implementation or improvement initiatives within your respective unit or departments an asset
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- Knowledge and experience in using effective facilitation skills to guide diverse groups in defining and realizing common goals an asset
- A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage multiple deliverables simultaneously
- People and team oriented with a strong ability to establish an excellent level of confidence, credibility and cooperation with internal and external stakeholders
- Resilience and ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
- Ability to communicate well, both verbally and written, and present information clearly and effectively is essential
- Willingness and ability to regularly travel to all sites as required

Recruitment Specialist: Marissa Panucci (905) 378-4647 x29988
- We are especially interested in connecting if you..._
- Value diversity, equity and inclusion;_
- Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;_
- Identify as a member of one or more of the following equity-deserving groups: Indigenous persons, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas._
- Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service_
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._



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