Training Specialist, Tft

1 week ago

Niagara, Canada Niagara Health System Full time

Niagara Health is entering a time of great opportunity and we are looking for exceptional individuals to be part of our extraordinary team and future to focus on digital health technologies that scale far beyond the traditional walls of the hospital. With a vision for supporting an efficient patient experience and a consistent approach to clinical best practices, Niagara Health is preparing to implement a modern Hospital Information System (HIS) in 2024.

**RESPONSIBILITES**:

- Gain proficiency in current workflows for the roles to be trained (clinical, ancillary, revenue cycle)
- Gain proficiency in understanding the new Hospital Information System
- Work with key stakeholders to ensure departmental needs are being met
- Develop, localize, update, and maintain training materials
- Support classroom instructors and/or users on the new HIS functionality through effective facilitation processes
- Monitor and report training milestone achievements over the course of the initial implementation
- Prepare, set up and facilitate classes/classroom
- Collect feedback from trainees in class and communicate that information to the Training Coordinators and Training Manager
- Follow up on any outstanding questions (Parking Lot) that arise in the classroom or reported concerns captured by other Project Monarch team members
- Administer end-user proficiency assessments and in-system checklists
- Development of at the elbow support training plan and training of ATE staff
- Support end users with at-the-elbow support during and post go live
- Troubleshoot problems and questions from end users
- Administer post-live, refresher, optimization, and skills-enhancement training
- Other duties as assigned

**QUALIFICATIONS**:

- Post-secondary education in Adult Education, Instructional Design, Computer Science, or equivalent business/clinical experience (ex. Nurse Educator)
- Experience in a health care/public sector preferred
- Experience with Microsoft Suite (Outlook, Teams, PowerPoint, Excel) and SharePoint
- Some working knowledge and understanding of learning platforms and LMS
- Demonstrated ability to handle a large and diversified workload with often rapidly changing priorities and challenging deadlines
Experience implementing a large-scale multi-hospital EMR transition preferred

**SKILLS**:

- Exceptional interpersonal skills, including teamwork, facilitation, coaching and negotiation
- Resilience and ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
- Exceptional presentation skills and comfort speaking to large audiences both virtually and in person
- Ability to manage multiple priorities simultaneously
- Ability to liaise with a wide range of stakeholders, in fast-paced, ambiguous situations.
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines
- Clinical/Healthcare experience preferred
- Willingness and ability to regularly travel to locations within the region as required
- A results-oriented focus is essential, as is the ability to effectively manage multiple deliverables simultaneously
- People and team oriented with a strong ability to establish an excellent level of confidence, credibility and cooperation with internal and external stakeholders
- Ability to present information clearly and effectively

Recruitment Specialist: Marissa Panucci
(905) 378-4647 Marissa
- We are especially interested in connecting if you..._
- Value diversity, equity and inclusion;_
- Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;_
- Identify as a member of one or more of the following equity-deserving groups: Indigenous persons, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas._
- Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service_
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._

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