Manager, Change Management and Communication

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward-thinking strategy in our history as we shift from the traditional product and distribution focus.

Global Operations Risk and Control team supports the management of operational risk, including transaction processing, fraud, business continuity, and Third Party Risk, by embedding robust risk culture through talent, metrics, and data across the operations function globally

This position is a pivotal role within the newly established Third-Party Risk Management (TPRM) Center of Excellence (CoE), responsible for spearheading the people side of change, developing and delivering comprehensive training programs, and crafting and executing strategic communication plans. The individual in this role will be instrumental in driving and realizing business benefits and outcomes by providing expert change management guidance, consultancy, and innovative training and communication solutions.

**Key Responsibilities**:
Change Management:

- Lead the planning and execution of change initiatives, collaborating with project teams to navigate and mitigate risks linked with change.
- Provide influential change management leadership and consultancy to drive and achieve business benefits and outcomes.
- Identify all stakeholders involved in third party risk management and develop customized change plans for each group, utilizing industry best practices.
- Manage and influence cross-functional teams and resources to ensure effective employee engagement during periods of transition.

Training:

- Design, deliver, and evaluate the effectiveness of learning and development programs.
- Develop engaging training sessions and materials to elevate third party risk management knowledge within segments/functions.
- Actively participate in business projects to ensure learning outcomes are understood for the training audience.

Communications:

- Develop and implement tailored communication plans to effectively translate the transformation agenda into actionable change management solutions for impacted audiences.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**Job Requirements**:

- 5+ years of experience in learning and development
- Specific expertise and experience in developing and implementing learning and performance solutions with a geographically disbursed workforce, leveraging adult learning best approaches.

**Competencies**:

- Excellent written and verbal communication skills.
- Proficient in utilizing technology to deliver training.
- Enthusiastic individual with an aptitude for learning about third party risk management.
- Strong presentation and facilitation skills; comfortable addressing large and small audiences.
- Experienced in delivering a variety of training solutions.
- Ability to positively influence and negotiate, particularly with colleagues in remote locations.
- Capacity to establish and maintain strong working relationships with all levels of employees and management.
- Highly flexible and adaptable when managing change.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and l

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