Bilingual (French/english) Relocation Assistance

3 months ago

Ottawa, Canada SIRVA Full time

Role Overview

What You’ll Be Doing
- Effectively resolve complex relocation problems within the constraints of the relocation policy
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Complete all daily assigned call backs and follow ups to ensure customer satisfaction
- Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
- Effectively manage your time while working in a fast-paced environment
- Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures
- Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with mínimal disruption
- Various administrative tasks including record keeping and data entry

What You Bring to Sirva
- College/university graduate or equivalent work experience
- Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center
- Good interpersonal and communication skills
- Superior customer service skills and orientation
- Collaborative style needed
- Ability to maintain professionalism at all times under stressful situations
- Strong organizational skills
- Ability to plan and manage work under time constraints, without direct supervision
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

**Key Competencies**:

- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience

**Other Information**:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

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