Box Office Assistant Manager

6 months ago

Toronto, Canada TO Live Full time

**Employment Opportunity**

**Box Office Assistant Manager**

**TO Live**

**Toronto, Canada**

The Assistant Manager of Box Office Services is responsible for supporting the smooth and effective operation of the Box Offices of TO Live in general, and with particular responsibilities pertaining to an assigned venue of purview. For this posting, the assigned venue will be the Meridian Arts Centre at 5040 Yonge Street, Toronto. Core responsibilities include handling day-to-day customer service and administrative tasks, running the Box Office for selected events and performances, and generally assisting where needed to ensure a high level of quality, efficiency, safety and warmth in service of staff, patrons and clients.

**ACTIVITIES AND RESPONSIBILITIES**

**Box Office / Ticketing**
- Ensure the highest level of quality and efficiency in the Ticketing and Box Office operations of the Meridian Arts Centre.
- Be a principal point of contact for internal ticket bookings, including House Seat requests, staff comps, internal purchases, etc.
- Create and maintain a thorough repository of information on all TO Live ticketed offerings at the Meridian Arts Centre for use by all TO Live Box Office staff.
- Keep a detailed inventory of Box Office materials, including ticket stock, ticket wallets, labels, envelopes and other stationary materials required for a successful box office operation. Ensure additional materials are acquired as and when needed.
- Act as the ranking on-site Box Office representative at the Meridian Arts Centre during daytime hours, as well selected shows and events as assigned by the Manager of Box Office Services.
- Supervise and assist the front-line Box Office team, including troubleshooting technical issues, helping with sales and will call to prevent congestion and backups, resolving conflicts and customer service issues, and generally acting as required to ensure the highest level of patron and client service.
- Liaise with clients as instructed by the Manager of Box Office Services to handle event building, ticket requests, inventory management, special offer setups, consignment pulls, and other requests.
- Maintain a firm understanding of events across all TO Live venues to support clients and patrons for any given event as needed.
- Be available and enthusiastic about moving between TO Live venues as required to assist other TO Live Box Offices and the Ticket Services Department as a whole.

**Customer Services**
- Oversee and administrate sales campaigns, including presales and onsales, subscription & package sales and renewal campaigns, fundraising activities, etc.
- Log into the Box Office phone queue during operating hours to handle call overflow from the front-line Box Office Attendants.
- Assist and support management of the TO Live patron database, in coordination with other members of the Ticketing team.
- Prepare batch ticket prints and ticket mailing campaigns.

**Staffing**
- Assist in the recruitment, hiring, training and scheduling of Box Office Attendants and Box Office Duty Managers.
- Provide ongoing support, training and coaching for Box Office staff.

**Reporting**
- Provide regular reports (daily and weekly) to the Finance team, including tracking staffing costs, cashflow, daily financial balances and activity, and other information upon request.
- Assist in the preparation of Box Office settlements on a timely basis and ensure treasured funds are fully accounted for.
- Provide ad-hoc sales and patron information reporting to internal and external clients as assigned.

**General**
- Be an ambassador for TO Live and promote a positive perception of the organization at all times both internally & externally.
- Perform other duties as may be assigned by the Manager of Box Office Services or Director of Ticket Services.

**JOB SPECIFICATIONS**
- A minimum of three years’ experience in Box Office/Ticketing, including experience in a management or supervisory role.
- Excellent leadership and team-building skills.
- Excellent customer service skills.
- Strong technical, mathematical and logical thinking skills.
- Flexibility, adaptability, attention to detail, planning and organizational skills.
- Judgment and problem-solving skills to resolve situations calmly and creatively.
- Good working knowledge of Microsoft Word, Excel & Outlook.
- Knowledge and experience with the Ticketmaster family of products is a strong asset.

**WORKING CONDITIONS**
- Hybrid work is expected, including onsite work at the Meridian Arts Centre (and other TO Live venues as needed) and work-from-home, structured roughly around a one-week-in, one-week-out model.
- Flexibility in hours includes working evenings and weekends as required.
- Loud noise during some performances and events.
- Ability to move freely and quickly.
- Lack of natural light in workplace.
- Travel between TO Live venues as required.

**THE ORGANIZATION**:
TO Live is one of Canada’s largest multi-arts organizations, operating t

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