Box Office Customer Service Representative

7 months ago


Toronto, Canada The Royal Conservatory Full time

**Job Description**:
**What is the Opportunity?**:
**Main Duties & Responsibility**:
**Must be available to work flexible hours including evenings and weekends.**
- Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory’s box office and remote box office locations.
- Book tickets and subscriptions, provide information/ directions, distribute will call.
- Proactively maintain a current knowledge of programming content, artist/ composer pronunciations, ticketing promotions and programs as well as seating at all venues that the department services
- Resolve inquiries at first point of contact where possible and escalate complex issues that require resolution to the Supervisor
- Make outgoing patron service calls for postponed or cancelled events
- Create, update and maintain accurate patron information in the ticketing system following address and database entry standards
- Assume responsibility for individual cash float and keep cash secure during shift
- Other duties as assigned relating to ticketing services

**Job Requirements**:
**What We're Looking For**:

- At least two years experience in customer service, preferably in a performing arts organization.
- At least two years experience working with computerized ticketing software or other sales software.
- Knowledge of a performing arts environment and a musical background is preferred.
- Effective verbal communication skills and interpersonal skills.
- Excellent cash handling skills and attention to detail.
- Ability to perform well under pressure.

**Additional Information**:

- Office work environment; mostly sitting and working at a computer.
- Must be available to work flexible hours including evenings and weekends.
- Occasional heavy lifting, with the expectation that incumbents should be able to lift 15 lbs.

**Salary Range**:

- $16.00 per hour

**How to Apply**:
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM would like to thank all applicants for their interest in this position; however, only those selected for next steps will be contacted.



  • Toronto, Canada The MRG Group Full time

    Box Office Representative AdmitONE (an MRG Group company) Toronto, Ontario **WE CREATE POSITIVE SHAREABLE EXPERIENCES** The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and 6 venues...


  • Toronto, Canada The Royal Conservatory Full time

    **Job Description**: **What is the Opportunity?**: **Main Duties & Responsibilities**: - Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory’s box office and remote box office locations. - Book tickets and subscriptions, provide information/directions, distribute will call. -...


  • Toronto, Canada The Royal Conservatory Full time

    **Job Description**: **What is the Opportunity?**: **Main Duties & Responsibilities**: - Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory’s box office and remote box office locations. - Book tickets and subscriptions, provide information/directions, distribute will call. -...

  • Box Office Supervisor

    6 months ago


    Toronto, Canada The Royal Conservatory Full time

    **Job Description**: **What is the Opportunity?**: **Main Duties & Responsibilities**: - Open and/or close the box office on a daily basis. Maintain daily routine checklist including but not limited to counting and distributing cash tills, briefing the staff, printing ticket batches, and supervising customer service representatives (CSRs). - Coordinate the...


  • Toronto, Canada TO Live Full time

    **Employment Opportunity** **Box Office Assistant Manager** **TO Live** **Toronto, Canada** The Assistant Manager of Box Office Services is responsible for supporting the smooth and effective operation of the Box Offices of TO Live in general, and with particular responsibilities pertaining to an assigned venue of purview. For this posting, the assigned...


  • Toronto, Canada Tony K Real Estate Full time

    We are looking for a motivated and well-spoken Customer Service Representative to join our sales team. Potential to be a full time role in a month! The Customer Service Representative will be responsible for communicating with customers. You should be able to book appointments for our listing agent and meet targets. **PROS of working at Tony K Real...


  • Toronto, Canada Oak View Group Full time

    Mattamy Athletic Centre is currently seeking a part-time Box Office Supervisor. The Mattamy Athletic Centre is owned by Toronto Metropolitan University, and managed by OVG 360. It is located in the heart of downtown Toronto, and consists of a fitness centre, a basketball court, a 2,500-seat arena, multiple meeting rooms, and houses the offices of Toronto...


  • Toronto, Canada KEB Hana Bank Canada Full time

    **Job Title**:Customer Service Representative (Fixed-Term, 12-month Contract) **Branch**:Bloor Branch **Reports to**:Manager, Customer Service or Senior Manager, Deposits **Job Summary** The **Customer Service Representative **is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with...


  • Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Box Office and Ticket Support Assistant Manager. Reporting directly to the Box Office and Ticket Support Manager, the Box Office and Ticket Support Assistant Manager supports the overall operation, accountability and management...


  • Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Box Office and Ticket Support Assistant Manager. Reporting directly to the Box Office and Ticket Support Manager, the Box Office and Ticket Support Assistant Manager supports the overall operation, accountability and management...


  • Toronto, Canada Dominos Pizza Full time

    Dominos Pizza located at 2245 kennedy road scarborough is looking for full time customer service representatives. Job Role: The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is...


  • Toronto, Canada Dominos Pizza Full time

    Dominos Pizza located at 3245 finch Avenue East scarborough is looking for full time customer service representatives. Job Role: The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role...


  • Toronto, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Toronto, Canada Adecco Canada Full time

    Customer Service Representative job openings in Markham, ON (4 openings!) We are currently seeking to hire an additional talent for a number of Customer Service Representative job openings in Markham, ON - this is an in-office position that will have you working Monday to Friday, 8am - 4pm or 9am -5pm (no evenings, weekends). In this Customer Service...


  • Toronto, Canada The Second City Full time

    CUSTOMER SERVICE REPRESENTATIVE (Toronto) **Location**: Toronto **Reports to**: Director of Operations **Job type**: Full-Time **Compensation**: $17.00/hour ABOUT THE SECOND CITY Dedicated to entertaining, inspiring, and transforming through courageous comedy, The Second City is the premier brand in improv-based sketch comedy, with sold-out shows...


  • Toronto, Canada Box Full time

    **WHAT IS BOX?** Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise...


  • Toronto, Canada Papa John's Full time

    Do you like people? Do you like pizza? We are searching for just the right person to join our team at Papa John's Pizza in college and Landsdowne. To join our team, two things are vital; First, and most importantly, you must be friendly! Second, you must be willing to work hard, support your fellow team members, and learn quickly. CSRs must be able to work...


  • Toronto, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Toronto, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Toronto, Canada Sun Cloud LLC Full time

    **Customer Service Representative, CSR, Senior CSR, Sr CSR, Senior Customer Service Representative, Sr Customer Service Representative** **Education and experience**: University degree required Bilingual, French, and English (read, write, speak) Minimum 2 years Customer Service experience preferred Strong proficiency with Microsoft Office tools (Outlook,...