Court Customer Service Representatives
3 weeks ago
**Division**:
Court Services
**Temporary Duration**:
Approximate Duration: 24 months
**JOB SUMMARY**:
**QUALIFICATIONS**:
**EDUCATION**:
- Completion of Grade 12 or equivalent.
- One year post-secondary education in Law Office Administration, Law Clerk or related program.
**KNOWLEDGE/EXPERIENCE**:
- Minimum 1 year related experience.
- Previous cash handling and reconciling experience considered an asset.
- Minimum 2 years of experience interacting with the public and providing exceptional customer service.
- Fluency in French (both written and verbal) considered an asset.
**SKILLS**:
- Knowledge of Provincial Offences Act and the Courts of Justice Act.
- Knowledge of the Ontario Court of Justice and Provincial Offences Court procedures.
- Knowledge of legislation and processes related to Court Administration matters.
- Excellent oral and written communication skills.
- Excellent keyboarding skills.
- Strong computer skills in a Windows environment
- Knowledge of the Enterprise Financial Management System, Integrated Court Offences Network (ICON) system and the Court Administration management System (CAMS) is preferred.
- Strong interpersonal skills with ability to deal diplomatically with the public, colleagues, stakeholders and the judiciary.
- Strong attention to detail/accuracy.
- Strong conflict resolution skills.
- Ability to deescalate difficult conversations and remain calm under pressure.
- High level of emotional intelligence.
- Ability to interpret legislation.
- Ability to follow direction and work within established procedures.
**SPECIAL CONDITIONS**:
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department
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