Communications Clerk

1 month ago

Winnipeg, Canada St. Boniface Hospital Full time

**Requisition ID**: 337225

**Position Number**: 20071098

**Posting End Date**: Open Until Filled

**Site**: St. Boniface Hospital

**Work Location**: St. Boniface Hospital

**Department / Unit**: Telephone Inquiry/Paging

**Job Stream**: Non-Clinical

**Union**: CUPE-FS-WCHREO

**Anticipated Start Date**: ASAP

**FTE**: 0.20

**Anticipated Shift**:Nights;Standby coverage as required

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2015

**Salary**:$19.763, $20.355, $20.966, $21.593, $22.244, $22.909
- Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care._

**Position Overview**:

- Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface General Hospital, the COMMUNICATIONS CLERK is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

**Experience**:

- Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
- NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience.

**Education (Degree/Diploma/Certificate)**:

- Grade XII or recognized equivalent

**Certification/Licensure/Registration**:
Not Applicable

**Qualifications and Skills**:

- Fluently bilingual in both English and French**:

- Ability to work in a Windows operating environment.
- Keyboarding skills.
- Ability to read, write, speak and understand English.
- Ability to interact well with others.
- Ability to retain information which is of a confidential nature.
- Ability to multi-task in a fast paced environment.
- Good interpersonal communication skills.
- Good telephone manner.
- Ability to adapt readily to stressful situations.
- Ability to work independently with mínimal supervision.

**Physical Requirements**:
Not Applicable
- St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day._

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