Communications Clerk

3 weeks ago

Winnipeg, Canada St. Boniface Hospital Full time

**Requisition ID**: 328756

**Position Number**: 20069898

**Posting End Date**: January 13, 2023

**City**: Winnipeg

**Site**: St. Boniface Hospital

**Work Location**: St. Boniface Hospital

**Department / Unit**: Telephone & Inquiry - SBH

**Job Stream**: Non-Clinical

**Union**: UFCW-Supp-832

**Anticipated Start Date**: 01/20/2023

**FTE**: 1.00

**Anticipated Shift**: Evenings

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2015

**Salary**:$19.375, $19.956, $20.555, $21.170, $21.808, $22.460
- Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care._

**Position Overview**:

- Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface General Hospital, the COMMUNICATIONS CLERK is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

**Experience**:

- Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
- NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience.

**Education (Degree/Diploma/Certificate)**:

- Grade XII or recognized equivalent

**Certification/Licensure/Registration**:
Not Applicable

**Qualifications and Skills**:

- Fluently bilingual in both English and French**:

- Ability to work in a Windows operating environment.
- Keyboarding skills.
- Ability to read, write, speak and understand English.
- Ability to interact well with others.
- Ability to retain information which is of a confidential nature.
- Ability to multi-task in a fast paced environment.
- Good interpersonal communication skills.
- Good telephone manner.
- Ability to adapt readily to stressful situations.
- Ability to work independently with mínimal supervision.

**Physical Requirements**:
Not Applicable
- Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT._ _The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services._

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