People Experience Advisor

3 weeks ago

Hamilton, Canada Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**

**What you need to know about this position**:

- Coaches and guides People Managers and Employees to use and benefit from self-service
- Assists with Knowledge Portal navigation and policy interpretation
- Continuously improves the Knowledge base to increase usage and improve employee experience
- Ensures effective onboarding for new hires in partnership with Talent Acquisition
- Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
- Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible
- Administer the Service awards and scholarship program for Canada including interfacing employees, people managers as needed.
- Focused on the Moments that Matter to employees

**What you need to know about this position**:

- Accountable for Weekly Time and Attendance submission and annual payouts.
- Support the Organization Pillar (IL6S)
- Continuous Improvement Champion supporting people services
- Improve overall employee experience - working within the organizational model as a member of the people services team, supporting employee and manager self service, and improving on the Moments that Matter to employees

**What extra ingredients you will bring**:

- Continuous Improvement mindset and tools
- Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectively
- Coaching managers and employees on the benefits of self service
- Drive constancy and eliminate waste in processes
- Balance competing priorities
- Human Resources Generalist experience
- Knowledge of Kronos timekeeping, HRIS system

**Education / Certifications**:

- Bachelor's degree or equivalent in Human Resources or Related Field or in process of completing.

**Job specific requirements**:

- Human Resources Generalist experience - an asset
- HR Experience in a manufacturing environment - an asset
- Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, KRONOS - an asset

**Travel requirements**:
5% within the GTA

**No Relocation support available**:
**Business Unit Summary**:
**We are the second-largest snacking company in Canada and in the top 10 food companies in North America. We make and distribute delicious household favorites including **_Cadbury _**, **_Oreo _**, **_Mr. Christie _**and **_Maynards _**. We are an ambitious business—in the past few years alone, we have invested $250 million in our Ontario-based factories. Our community of over 2,600 employees is based across Canada, with our head office on Bloor Street West in Toronto. Canada plays a strategic role for Mondelēz North America and globally. We are proud of our “local-first” commercial focus that enables us to take ownership of our own market and make more, faster decisions closer to our consumers. We are also proud of our top 100 position on Forbes magazine’s 2019 Canada’s Best Employers list.**:
**Job Type**:
Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services

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