Guest Experience Centre Consultant

6 months ago

Hamilton, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a Guest Experience Centre Consulant**

**to join our Guest Services team**

**(Hamilton)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
** Guest Service Representative** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The
**Guest Service Representative **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

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