Parts Advisor

1 week ago

Hamilton, Canada Volvo Cars Hamilton Full time

Volvo Cars Hamilton, a leading dealership specializing in Volvo vehicles, is currently seeking a motivated and knowledgeable Parts Advisor to join our team. As a Parts Advisor, you will play a vital role in providing exceptional customer service and ensuring the efficient management of automotive parts and accessories for our valued customers. If you have a passion for the automotive industry, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.

**Responsibilities**:

- Deliver exceptional customer service by assisting customers with their parts inquiries, orders, and concerns in a professional and courteous manner.
- Utilize your expertise in automotive parts to accurately identify customer needs and source the required parts for Volvo vehicles.
- Collaborate with service technicians and other team members to ensure accurate and timely parts orders, inventory management, and delivery.
- Maintain a well-organized and efficient parts department by properly cataloging, labeling, and shelving incoming parts, as well as conducting regular inventory checks.
- Proactively communicate with customers regarding the status of their parts orders, providing updates on availability, delivery times, and any potential delays.
- Stay up-to-date with the latest Volvo parts and accessories, product knowledge, and industry trends through continuous learning and training.
- Adhere to all company policies, safety protocols, and industry regulations in the handling, storage, and disposal of automotive parts and materials.
- Collaborate effectively with the sales and service departments to ensure a seamless and satisfactory customer experience.
- Contribute to the achievement of departmental goals and targets by actively promoting parts and accessories sales to customers.

**Requirements**:

- Previous experience in an automotive parts role is preferred, with a solid understanding of automotive parts and components.
- Excellent customer service skills, with the ability to build and maintain positive relationships with customers.
- Strong organizational and time management skills to handle multiple tasks, prioritize effectively, and meet deadlines.
- Exceptional communication skills, both verbal and written, enabling clear and effective interaction with customers, colleagues, and suppliers.
- Attention to detail and accuracy in order processing, parts cataloging, and inventory management.
- Familiarity with parts cataloging systems and inventory management software is an asset.
- Ability to work independently as well as part of a team, demonstrating a proactive and collaborative mindset.
- Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
- Valid driver's license and a clean driving record.

Joining the Volvo Cars Hamilton team as a Parts Advisor offers an exciting opportunity to work with a renowned brand, interact with passionate customers, and contribute to the success of our dealership. If you are a dedicated professional with a passion for automotive parts and a commitment to exceptional customer service, we invite you to apply. Please submit your updated resume along with a cover letter highlighting your relevant experience and why you are interested in joining our team.

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hamilton, ON L9B 1B5: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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