Account Executive

3 weeks ago

Squamish, Canada The Sales Connection Full time

The Sales Connection is a high demand evolving company in the online High Ticket Sales niche. Providing ample opportunity and growth for new and experienced Sales Professionals. Driving, multi-million-dollar sales revenue while serving entrepreneurs, authority experts and thought leaders.

**Experience Qualifications**:

- Recent graduate (1-3 years of professional work experience).
- H.S. diploma and/or equivalent.
- Proficiency in Word, Excel and website navigation.
- Excellent computer skills, including CRM system experience.
- Professional written and verbal communications with high quality customer service skills.
- A++ Attention to detail.
- Ability to manage difficult or emotional customer situations; responding promptly to customer needs.
- Work well as part of a team; contributing to a positive environment while increasing productivity.
- Ability to prioritize and plan work activities.
- Basic investment knowledge, familiarity with crypto investing is a PLUS.
- Experience in a call center environment and customer service is a PLUS.
- Ability to combine sales skills with technical knowledge.
- Knowledge or interest in the Financial Markets is a PLUS.
- Must have a positive attitude and a high figure-it-out factor.
- Self motivated and ability to work independently.

**Company Description**:
The company empowers millions of investors with ratings, research and newsletters that provide the highest accuracy, the best safety and the most profitable investment guidance. The Company issues over 56,000 newly updated ratings, including investment ratings on nearly all U.S.listed stocks, mutual funds and ETFs; safety ratings on nearly all U.S. banks, credit unions and insurance companies; plus cryptocurrency ratings on most actively traded digital assets.

We are seeking A-Player Customer Service Professionals to join our growing team.

**Who is this for**:

- Someone with a track record of being a go-getter, with high ambition and determination to succeed.
- Someone who thrives to help customers and solve problems.
- Past experience in customer service.

**Mission Of The Position**:
The mission of this position is to empower and support our members and enhance their overall experience

**Essential Duties**:

- Explain and discuss products and services with customers.
- Identify up-sell and cross-sell opportunities and direct those calls accordingly.
- Perform all other duties as assigned.
- Attend all team meetings.
- Service customers via phone, mail and process orders on the various financial products offered.
- Collect customer data and process orders in the system.
- Fill out order forms when needed.
- Collect and process payments.
- Process change of address from clients.
- Handle and record cancellation requests.
- Provide customers with website assistance and onboarding technical support.
- Handle complaints concerning billing or service rendered.
- Direct complaints of service failures to each specific department.

**Key Criteria/Requirements**:

- Proven customer support experience or experience as a Customer Service Representative.
- Strong phone and active listening skills.
- Customer oriented and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Has a strong work ethic and desire to get results while serving the clients.
- Is comfortable with online technology.
- Is strong with accountability to self, clients and customers.
- Has a strong willingness to learn and grow.
- Able to work 8:30am-5:30pm EST
- Office set up with a computer, cell phone, and good internet connection (mandatory).
- Fluent in English, Bilingual is a plus
- Experience in the financial ratings environment is a plus.
- US citizen or permanent resident.

**Bonus Requirements**:

- Experience working remotely from home and or willingness to work from home with discipline and full commitment.
- Crypto Investment knowledge and experience

**Qualities We Are Looking For**:

- Great personality, Humility, Coachable.
- Team Player, Pragmatism, Integrity, Resourcefulness/ Initiative.
- Excellence, Energy/Drive, Ambition, Tenacity.
- Customer Service Experience.

**Salary**:
$18-$22/hourly

**Perks Of The Opportunity**:

- Eligible for sales incentives/commissions/team bonuses
- Work From Home (USA).
- Benefits (401K, Medical Insurance).
- Learn & Train From Top Talent In The Field.
- 15 recognized federal holidays, no weekends

If you are contacted, please follow the instructions given to you by our careers team.

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