Customer & Power System Logistics Dispatcher

4 weeks ago

Toronto, Canada Toronto Hydro Full time

**The Dispatcher position runs on a rotating 24/7, 365 days/year shift schedule.**

**_Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code._**

**KEY RESPONSIBILTIES**:

- Receives, interprets, prioritizes, and assigns service orders to the appropriate field resource
- Catalogues customer service orders, calls, messages, and provides timely response/action in a dynamic and continually changing environment
- Manages multiple resource types and information systems simultaneously
- Transmits and receives information; provides customers timely follow-up on events
- Assigns events based on crew competency and proximity to event
- Creates multiple work orders per event to ensure proper financial allocation
- Provides customer service functionality beyond normal working hours as applicable
- Updates Interactive Voice Response (IVR) and all other external communication mechanisms to reflect current-state status of events
- Receives dispatches and logs switching operation instructions
- Receives, authorizes, and records mark-ups for confined space entry
- Updates systems with information before, during, and after work completion
- Performs clerical/administrative routines associated with the position
- Provides information to customers on Toronto Hydro services

**REQUIREMENTS**:

- Minimum of College diploma or University degree (Electrical Engineering or Business preferred), or a suitable combination of education and experience may be considered
- Related 1-2 years of experience (customer service environment preferred)
- Previous utility experience will be considered an asset
- Previous experience with dispatching mobile resources an asset
- Good oral & written communication skills
- Knowledge of electrical distribution systems, including primary and secondary operating voltages in both the overhead and underground environment is an asset
- Adherence to Policy and Procedures/Safety Performance: Knowledgeable in safety regulations, rules, procedures and radio systems
- Customer Service & Trust: Customer focused, improves and attains customer service results
- Problem Solving: Demonstrates problem solving skills, takes into account all relevant information, considers the impact of the solution; able to develop new and creative solutions to work problems
- Quality of Work: Ability to organize work efficiently and effectively
- Leadership/Volume of Work: Ability to work under pressure in a fast-paced environment during high volume events
- Dependability: Able to work with minimum supervision
- Collaborating: Builds positive relationships and interacts effectively with others
- Personal Skill/Learning and Growth: Flexible in adapting to changing organization, industry and market conditions

**Job Segment**:Power Systems, Transportation, Logistics, Dispatcher, Information Systems, Energy, Operations, Technology

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